Patient Access Specialist - Verification/Collections

JOIN OUR TEAM AS A Patient Access Specialist - Verification/Collections

Your Work Matters How will you make a difference?

As the Patient Access Specialist, you will be central to our commitment to exceptional patient care. The position involves engaging with patients and their families to confirm insurance benefits and eligibility for all admissions, serving as the primary liaison between the facility, insurance companies, and patients to address outstanding balances. Successful candidates will leverage their skills and knowledge to diligently pursue outstanding balances, ensuring timely and appropriate collections. The scope of this role encompasses self-pay collections for both Inpatient and Outpatient Services, requiring proficiency with managed care contracts, government intermediaries, and up-to-date knowledge of regulatory requirements for prompt and accurate reimbursement.

Monday – Friday 9:00am – 5:30pm

Your Experience Matters What we’re looking for:

• 
  Education & Education: High School Graduate, or equivalent required; college degree preferred.
• Experience: Minimum of 1-year experience in a hospital business office setting, preferably in psychiatric services. Experience interpreting insurance coverage plans, copayments, and deductible schedules; specifically working knowledge of managed care, commercial, and governmental plans.
• Additional Skill Requirements: Must have basic knowledge of public assistance programs and required financial forms. Demonstrate proficiency in Microsoft Office applications, with a heavy focus on Excel. Must be detail oriented and possess basic mathematical and analytical skills to resolve financial issues. Exhibit a positive demeanor and strong verbal and written communication skills, maintaining a professional appearance and approach. Quickly learn the patient accounting MedHost software system and effectively update Excel spreadsheets. Strong communication skills and a professional demeanor are essential. Detail-oriented with effective time management skills to handle multiple priorities in a fast-paced environment. Self-starter with a high degree of drive, initiative, forward-thinking, and follow-through.

Your Care Matters What we provide for our team:

• 401(k) + matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long term disability insurance
• Paid time off
• Paid holidays
• Cafeteria on site + discounted meals
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

What sets us apart:

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations

Disclaimer: Benefits are subject to change at the discretion of Lake Behavioral Hospital.

Compensation:

This is a Full-Time role and the expected compensation range for this role is $18.00 - $22.00 hourly, plus monthly bonus opportunity. We’re eager to engage with all qualified candidates, and consideration will be provided to experience and skill level. Join us as our Patient Access Specialist.

Get to know us Outstanding Care, Compassionate People, Unparalleled Service

Discover a fulfilling career at Lake Behavioral Hospital (LBH)!

We are a 161-bed acute care facility located in Waukegan, IL and has been providing mental health treatment to the community and the state of Illinois since 2018. We are dedicated to offering services to meet the ever-changing emotion and behavioral healthcare needs of adolescents, adults, and their families. We offer specialized inpatient programs and outpatient services proven to decrease symptoms of mental illness and we are committed to help people live healthier lives. Our compassionate and experienced team of psychiatrists, licensed therapists, nurses and support staff are here to create an atmosphere of health, hope, and healing.

Join us in providing exceptional care and contributing to the well-being of individuals and families in need, and be a part of the transformative healthcare experience at Hospital for Behavioral Medicine.

• To learn more about HBM, visit us at: https://www.lakebehavioralhospital.com/

TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S.

Individuals Maintaining Positive Attitude and Commitment To Service

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At Lake Behavioral Hospital, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.