B2B AR Collections Specialist, North America

This position is a hybrid role (in office 50% of the time) and you must be located in or willing to relocate to Dallas.
In Finance Operations, we work hand-in-hand with leaders across the company to ensure smooth, disciplined execution of strategic business objectives. We provide end-to-end assistance to support Uber globally across procure to pay; strategic sourcing, logistics, and supply chain; contingent workforce; B2B order to cash; payroll; travel, expense, and business visas; intelligent automation; and F&A shared services.
About the Role
As a Collections Analyst in our Order to Cash team, you will play a critical role in ensuring the timely and efficient collection of outstanding payments from Uber B2B customers. You will analyze customer accounts, resolve payment issues, and collaborate with various partners to optimize cash flow and minimize delinquencies. This position requires strong analytical skills, attention to detail, the ability to build and maintain positive relationships with internal and external customers & vendors organization management.
What You'll Do

• Oversee the Collections portfolio and act as the first point of contact for Collections, Order to Cash, Service Delivery
• Collaborate with internal teams, such as sales, customer service, and finance, to gather relevant information, address customer inquiries, and resolve payment discrepancies.
• Resolve business issuess and disputes with critical customers in partnership with BPO organization
• Prepare and present regular reports on collection performance, aging of accounts, and key metrics to management.
• You will closely work with the BPO organization to ensure best in class results are achieved on the portfolio assigned while ensuring customer experience and partner alignment
• Implement collection strategies and tactics to improve cash flow, reduce DSO (Days Sales Outstanding), and minimize bad debt write-offs.
• Stay updated on industry trends, regulations, and best practices related to collections, credit management, and debt recovery.

Basic Qualifications

• 2+ years of related experience

Preferred Qualifications

• Bachelor's degree in finance, accounting, or a related field (or equivalent work experience)
• Excellent communication and negotiation skills, with the ability to effectively engage with customers and internal partners
• Thorough with a focus on accuracy and quality of work
• Professional demeanor and customer focused approach
• Proven experience as a Collections Analyst driving large AR Portfolio and managing outsourced AR operations
• Service Delivery Management experience/exposure
• BPO / Share Services Centre management experience
• Strong understanding of accounting principles, financial analysis, and credit risk assessment
• Proficiency in using financial software, ERP systems (e.g Oracle, SAP, HRC), and MS Office suite, particularly Excel for data analysis and reporting
• Ability to analyze large datasets, identify trends, and draw meaningful insights
• Strong problem-solving skills and ability to make sound decisions independently
• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability or special need that requires accommodation, please let us know by completing this form .
For Chicago, IL-based roles: The base salary range for this role is USD$71,500 per year - USD$79,500 per year. For Dallas, TX-based roles: The base salary range for this role is USD$71,500 per year - USD$79,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.