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SalaryLocation: Astor Place Theatre – New York
Title:Assistant Box Office Manager
Type: Full-Time
Blue Man Group at the Astor Place Theatre is looking for a full-time Assistant Box Office Manager.
The Assistant Box Office Manager is responsible for supporting and assisting the Box Office Manager with all operations of the Box Office, as well as providing coverage as needed. Responsibilities include overseeing all ticket operations, maintaining Box Office bank accounts, preparing advanced reporting & Box Office statements, ensuring good customer service, as well as providing coverage for Box Office Manager as needed. Work closely with the Group Sales Department, maintain good communication with Manager and Box Office staff. Conduct Box Office window ticketing sales including processing window and broker ticket transactions. Assist in maintaining all accurate Box Office cash accounts; coordinate will-call pick-ups and transactions. Must be motivated self-starters who are able to multi-task within a busy work environment. Great customer service skills and patience are a must. This is an assistant supervisory role; candidates ideally have some experience managing or supervising others.
Experience in the Ticket Master Host ticketing system and TM1 strongly required. Familiarity with the accounting process, record keeping requirements for 3rd parties and API’s as well as programming knowledge (inventory, EMT event management, qualifiers, etc.) is a plus.
Qualified candidates must be customer focused, detail-oriented, an excellent communicator/collaborator, organized, fast learner and capable of having fun while maintaining high work standards. Candidates should be able to maintain good customer relations and have a pleasant personality. Applicants should have a flexible schedule with holiday availability and be willing to work within the scheduling needs of the Box Office Manager. Evening and weekend hours are regular and required.
Event Management
- Build and maintain all events assigned within the appropriate ticketing software (EMT-Event Management)
- Running Reports and Understanding of Host Reporting
- Assist, and oversee internal staff, as necessary, with event programming, reporting, ticket holds and other ticketing details
- Work with the Marketing, Internal Sales team, Ticketmaster Client Reps, and other management teams to set-up events, place holds, process orders, and release tickets in a timely fashion
- Assist in overseeing the monitoring of all ticket inventory
- Collaborate with Sales team to monitor and dynamically price tickets to maximize revenue
- Ensure ADA Compliant Ticketing Practices
Accounting/Financial Duties
- Assist in maintaining accurate Box Office accounting records and files
- Perform daily Box Office safe reconciliation, prepare deposits, and run all daily financial reporting
- Assist in the preparation of all Box Office settlement reports and nightly Show Reports
Other Duties
- Monitor all ticketing software and hardware and report any issues immediately
- Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.
- Keep current with all key ticketing trends in entertainment industry
- Attend all relevant meetings, discussions for accurate note taking
- Any additional duties as assigned by leadership
What This Person Will Bring
- 1-2 years’ experience as an Assistant Box Office manager or Box Office representative, including event programming level work experience
- Strong knowledge of customer service, computer operations and organization skills
- Understanding of Ticketing systems including, but not limited to Ticketmaster Host, Account Manager and the TM1 product suite
- Knowledge of API’s and Third-party processes along with payments
- Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
- Ability to communicate respectfully with diplomacy across all levels of business is essential
- Ability to work evening and weekend hours, based on the needs of daily business operations
- Detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines
This is a full-time salaried position, eligible for overtime, and a Competitive Benefits package that includes Medical, Dental, Life Insurance and 401K Plans. The starting salary for this position is $50,000.
We are seeking to hire this position immediately; Interested applicants should please apply with a resume and cover letter.
Blue Man Group is a global entertainment phenomenon, known for its award-winning theatrical productions, iconic characters, and multiple creative explorations. Blue Man Group is owned and operated by Cirque du Soleil Entertainment Group.
Blue Man Group performances are euphoric celebrations of human connection through art, music, comedy, and non-verbal communication. Since debuting at New York’s Astor Place Theatre in 1991, the live show as expanded to additional domestic residencies in Boston, Chicago, and Las Vegas, an international residency in Berlin, and multiple North American and World tours, reaching more than 35 million people worldwide. Blue Man Group is universally appealing to a broad range of age groups and cultural backgrounds, and continually injected with new music, fresh stories, custom instruments, and sensory stimulating graphics.
Blue Man Group is committed to building a creative and dynamic workplace that celebrates individual differences and diversity and treats everyone with fairness and respect. BMG does not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, gender identity, marital status, veteran status, disability, or any other category protected by federal, state, or local regulations.
