Administrative Assistant/Front Desk

Schedule: Monthly Rotating Schedule

Opening Shift: Monday to Friday 730 am to 430pm.

Mid Shift: Monday to Thursday 10am to 7pm & Friday 8am to 5pm

Closing Shift: Monday to Thursday 130pm to 1030pm (latest 11pm) & Saturday 7am to 4pm (Off Fridays)

GENERAL FUNCTIONS:

The role of the Administrative Assistant/Front Desk in a college setting is vital as it serves as the primary point of contact for students, guests, visitors, and prospective students. As the first impression of the college, the Administrative Assistant/Front Desk plays a crucial role in upholding a professional front office environment. Alongside maintaining a welcoming atmosphere, this position also provides entry-level administrative and clerical support to ensure the smooth functioning of the College. Reporting directly to the Director of Student Affairs, the Administrative Assistant/Front Desk acts as a pivotal link between various stakeholders, contributing to the overall efficiency and effectiveness of the College's operations.

MINIMUM DESIRABLE QUALIFICATIONS AND EXPERIENCE:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Always maintain a professional and positive environment in the front office, promptly notifying a supervisor of any disruptive behavior by students, employees, or the general public.
• Effective interface with visitors, guests, the general public, and students.
• Receive, screen, and redirect all incoming telephone calls to appropriate personnel. Ensure that important and urgent messages are promptly relayed to the appropriate individuals.
• Maintain awareness of employees' schedules, noting arrival and departure times, meetings, and breaks.
• Direct students with inquiries to the appropriate personnel, providing guidance and assistance as needed.
• Receive and distribute incoming mail, ensuring the availability of an ample supply of postal stamps and necessary supplies for the timely distribution of outgoing mail.
• Provide clerical support, including tasks such as typing letters, memos, meeting minutes, and other requested administrative documents.
• Assist in the admissions process as directed by the Director of Student Affairs
• Provide support to other departments as assigned by the Director of Student Affairs.
• Aid in the coordination of orientations, campus activities, graduation ceremonies, and similar events.
• Exhibit exceptional attention to detail and a strong sense of responsibility in carrying out assigned duties.
• Perform any other duties as directed by the Director of Student Affairs.

EDUCATIONAL EXPERIENCE AND QUALIFICATIONS

• High School Diploma degree required, Associates degree or higher preferred.
• A minimum of three years of previous experience in administrative or clerical roles is desirable.
• A minimum of two years of customer service experience is preferred.

SKILLS:

• Exudes a professional demeanor consistently providing exceptional customer service.
• Highly organized and deeply committed, with exceptional skills in prioritization and time management.
• Demonstrates initiative as a self-starter with strong problem-solving capabilities.
• Effectively prioritizes tasks, adeptly handles multitasking, performs well under pressure, meets deadlines, and maintains flexibility in scheduling.
• Capable of working efficiently and independently with minimal supervision.
• Proficient in utilizing computer systems and information technology effectively.
• Demonstrates the ability to sit or stand for extended periods of time as required by the role.
• Exhibits excellent telephone etiquette, displaying exceptional interpersonal and behavioral skills.
• Possesses strong oral and written communication proficiency.
• Maintains a professional approach at all times, including appearance, demeanor, and attitude, while prioritizing tasks, multitasking, performing well under pressure, and meeting deadlines.
• Proficiency in utilizing Microsoft Office suite.
• Willingness and ability to work a flexible schedule as required.
• Strong work ethic, coupled with creativity and initiative.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Your job title does not define or limit your duties and you may be required to carry out other work within your abilities from time to time at our request. We reserve the right to introduce changes in line with technological developments which may impact your job duties or methods of working.

All applicants who are offered employment will be subject to a Background Check and Drug Screening.

Job Type: Full-time

Pay: From $18.50 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Does the monthly rotating schedule work for you?

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 2 years (Required)
• Customer service: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person