Administrative Assistant/Customer Service

About us

Riley Salon Resources is a One-Stop Shop for Quality Salon Products. We offer an extensive range of high-quality products including hair care, styling tools, hair extensions salon furniture and much more!

Overall, Riley Salon Resources stands out for its comprehensive range of salon products, focus on customer service, and dedication to supporting the success of beauty professionals.

SUMMARY: We are currently seeking a highly organized customer-focused Administrative Assistant in our customer service department to join our dynamic team. The key functions in this position include (and are not limited to) sales administration, sales reporting, vendor credits, customer credits, account maintenance, drop ships, and back order reporting . Applicants must be proficient in Excel and Word.

DUTIES AND RESPONSIBILITIES:

Processes drop ships from vendors to customer, timely and accurately.

Accurately performs customer account maintenance. Sets up new accounts.

Provides account information to customers including but not limited to account balances, histories, and stop payments.

Processes vendor credit reports and invoices for promos, color conversions, education, spiffs etc. (sends to brand for credit)

Processes customer credits for returns, and adjustments. Accurately applies to customer account.

Processes Sales Admin Reports, Account lists, Back order reports etc.

QUALIFICATIONS:

Three to five years related experience.

Excellent verbal and written communication skills.

Commitment to excellence and high standards.

Strong organizational, problem-solving, and analytical skills; able to manage

priorities and workflow.

Ability to understand and follow written and verbal instructions

Ability to deal effectively with a diversity of individuals at all organizational levels.

Good judgement with the ability to make timely and sound decisions

Versatility, flexibility, and a willingness to work within constantly changing

priorities with enthusiasm.

Acute attention to detail.

SKILLS:

Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Processes—Can follow established process and procedures accurately and timely.

Spreadsheets—Proficient in all Microsoft programs, including Excel and Word.

Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Attendance/Punctuality--Is consistently at work and on time;

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Largo, FL 33773: Relocate before starting work (Required)

Work Location: In person