Administrative Assistant-Women & Children And Critical Care

SUMMARY:
Provides advanced, diversified and confidential administrative support to Executive Team. Performs work requiring broad and comprehensive experience, skill and knowledge of organization policies and practices.

ESSENTIAL FUNCTIONS:

Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff.

Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication.

Provides direct administrative support for members of Executive Team (CEO, CFO, CNE, VP, etc.) and, on occasion, to members of the Board of Trustees.

Arranges appointments and meetings; coordinates meeting and agenda materials, maintains calendar for assigned Executive.

Collects and prepares information for use in discussions and meetings with staff members, customers and members of the community; records meeting minutes to maintain an accurate record of decisions.

May staff sensitive Board subcommittees, draft agendas, finalize meeting minutes, and schedule future board committee meetings.

Screens telephone calls and visitors, responds to enquiries for information and trouble shoots issues that might arise.

Compiles and computes data and creates reports for presentation to management. Formats special reports and presentations including tabular displays, graphics and overhead transparencies.

Drafts office policies and procedures, and makes recommendations for changes to ensure operational efficiency.

Initiates and drafts correspondence and memoranda for VP signature; may also create documents from dictation, verbal direction, or from knowledge of hospital policy or procedures.

Coordinates travel arrangements and itineraries directly or through travel agencies for assigned VP and others that might be traveling together for business.

Administers controls on receipts and acknowledgement of materials and supplies, along with managing purchasing records.

Adheres to TMC organizational and department-specific safety, confidentiality, values, policies and standards.

Performs related duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION: Associate's degree or equivalent from two-year college or technical school. Bachelor’s degree strongly preferred.

EXPERIENCE: Three (3) years of strong administrative staff support work.

LICENSURE OR CERTIFICATION: None required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of office management principles and practices.

• Skill in organizing tasks and maintaining schedules, calendars and workflow for large and complex office.

• Skill in the use of computer applications and Microsoft Office products and in creating databases and spreadsheets.

• Ability to use independent judgment in responding to requests for information, solving operational issues, and maintaining sensitive materials and other office records and files.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

• Ability to write reports, business correspondence, and procedure manuals.

• Ability to effectively present information and respond to inquiries or complaints from employees, patients and/or their representatives, and the general public.

• Ability to calculate figures and compute rate, ratio, and percent and to draw and interpret bar graphs.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.