Job Description
Responsibilities include:
- Answer multiple calls in a fast paced tax office environment
- Set customer expectations while providing exceptional customer service
- Facilitate payments
- Assist clients with E-File process
- Provide client correspondence via telephone, mail, email and fax
- Ensure client confidentiality and privacy
- Three years of phone, clerical or administrative experience (medical/dental a plus!).
- Must have good reading and math skills to be able to interpret and effectively explain information to clients and staff.
- Must have excellent phone etiquette and customer service skills.
- Ability to Multi-Task.
- Ability to learn and effectively use new software (appointments, tax software etc.)
This position is January 2024 - April 2024.