Administrative Assistant 2 - Investigative Assistant

Salary : $47,008.00 - $69,118.40 Annually
Location : Des Moines - 50321 - Polk County, IA
Job Type: Full-time
Job Number: 24-03090
Agency: 427 Department of Inspections, Appeals & Licensing
Opening Date: 03/12/2024
Closing Date: 3/22/2024 11:59 PM Central
LinkedIn Tag: #LI-POST
Point of Contact: Tiffany Allison; 515-346-7460
Job Description
The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic professional to join our regulatory department and serve as an Investigative Assistant within our Licensing Division at our central office near Valley Junction in Des Moines, Iowa.
Who We Are
DIAL's mission is to Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency.
DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans, and is comprised of eight core operational divisions: Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Licensing, Workers' Compensation, and Administration.
The Investigations and Inspections Bureau of the Licensing Division is responsible for fielding complaints and overseeing the investigatory/disciplinary process. Investigation types include, but are not limited to, patient boundary issues, competency concerns, infection control, drug diversion, and failure to comply with Board orders.
The Investigative Assistant position reports to the Bureau Chief of Investigations and Inspections and will serve as the key contact regarding all aspects of the complaint, investigative and disciplinary process. A background in investigations or case management, including detailed reporting and management of a high volume of cases, is desirable. This position will be located at 6200 Park Avenue in Des Moines.
What We're Seeking
The successful candidate for this fast-paced position is a motivated, organized, and detail-focused individual. Applicants should have a proven track record of completing tasks on a strict deadline, experience working with diverse populations, work well in a team environment and have a desire to learn rules for various professions.
Desired skills and abilities include:

• Excellent written and verbal communication skills
• Conducts business in a professional, courteous and approachable manner
• Displays high standards of professional and ethical conduct
• Detail oriented and committed to providing high quality service
• Ability to gain a strong working knowledge of all statutes, administrative rules, and professional standards
• Ability to work collaboratively with team members, supervisors, and both internal and external partners

What You'll Do
You will be an integral member of our Investigations and Inspections administrative team, providing direct support to the agency's operations by:
MANAGEMENT/COORDINATION OF COMPLAINTS AND INVESTIGATIONS

• Serve as key contact, to both the public and licensees, regarding all aspects of the complaint, investigative and disciplinary process.
• Review and prioritize all complaints received; determine, based on severity of complaint, which will be routed directly to the Board, which can be addressed through subpoena, and which require investigation.
• Enter and maintains all investigative files in database and regularly monitors the status of outstanding complaints.
• Send necessary correspondence to complainants, patients and licensees.
• Update investigative files as additional information becomes available.
• Provide direction and planning assistance to the Health Professions Investigators to coordinate all investigations.
• Provide complaint information and background information to the Boards Health Professions Investigators.
• Monitor and documents investigations currently pending.
• Correspond with complainant and licensee relative to status of investigations.
• Secure further investigative information upon request from complainant, peer reviewer, licensee or Board.
• Resolve complaints, by working with the licensee and complainant, related to the access of patient records.
• Handle administrative tasks of the investigative process such as requesting and analyzing reports from the Prescription Monitoring Program or evidence shared from other enforcement agencies such as insurance companies or other state and federal agencies.
• Develop and maintain data sources and tracking mechanisms for complaints about Board actions related to discipline.

COORDINATION OF BOARD MEETINGS AND HEARINGS

• Ensure that all complaints and investigative materials are appropriately compiled and organized for Board member review.
• Attend Board meetings, Committee meetings and Teleconference calls.
• Take open and closed session minutes for Board meetings, Committee meetings and Teleconference calls.
• Prepare formal open and closed session minutes for Board approval.
• Coordinate the hearing process between those involved including members of the Board, Investigator, the Attorney General's Office, Consultants and Peer Reviewers.
• Prepare legal documents, correspondence pertinent to Notices of Hearing, Statements of Charges, Notices of Pre-Hearing Conferences, Scheduling Orders, Stipulation and Consent Orders, Orders for Continuance and Summary Suspensions.
• Forward all disciplinary action to parties requesting this information, such as insurance companies, other state agencies, National Practitioner Data Bank, etc.
• Oversee the compilation of information, including patient records, radiographs, etc. for Board review at Board meetings.
• Conduct research on previous Board actions; provide the Executive Director and Board with historical context during closed sessions.
• Provide quarterly reports to the Executive Director as requested regarding complaint data and trends.
• Prepare investigative file for hearing.
• Write Letters of Warning and Letters of Information at the Board's request.

MALPRACTICE MONITORING

• Transmit final Decisions and Orders of the Board to reporting agencies such as Nursys and National Practitioners Data Bank conforming to and implementing laws concerning such dissemination.
• Forward all disciplinary action to parties requesting this information, such as insurance companies, other state agencies, National Practitioner Data Bank, etc.
• Monitors malpractice complaints received by the Board office. Forwards all necessary correspondence to patients and licensees involved.

What We Offer
When you join DIAL, you help to make Iowa safer and healthier, while enjoying an outstanding benefits package! In addition to providing a positive work environment, we offer a great compensation package for all our full-time employees, including:

• Robust benefits, including excellent health, dental, life and vision insurance.
• Teleworking options after the first six months.
• Generous paid time off, including vacation, paid holidays, and sick leave accrual.
• Opportunities for professional development.
• Flexible Spending Accounts for medical and dependent care.
• Iowa Public Employee Retirement System (IPERS) Retirement Package.
• Optional 401A plan with employer contribution.
• Retirement Investors Club (Employer Sponsored Retirement Plan).
• Employee Assistance Program for support when you need it most.
• Access to an on-site employee fitness center
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more)

For additional information on benefits
Excited to pursue the next step in your career? Apply today!
Background check required.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Graduation from an accredited four-year college or university with a bachelor's degree in any field, and experience equal to one year of full-time administrative support (e.g., screening visitors and callers; opening/distributing mail, typing/proofing documents, letters, and reports; organizing files; scheduling meetings/appointments; arranging travel; processing travel claims; ordering supplies/equipment) or technical support work (e.g., determining budget, personnel, and equipment needs; compiling/evaluating statistical, historical, economic, business, financial or technical program data; interpreting or securing compliance with laws, rules and regulations; reviewing operating records/reports and evaluating their effectiveness).
2. A total of five years of education and/or full-time experience (as described in number one) where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as an Administrative Assistant 1.

For additional information, please click on this .
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyGain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.
• No

02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03
Have you graduated from an accredited four-year college or university with a bachelor's degree in any field? IF YES - How many months of experience do you have of full-time administrative support (e.g., screening visitors and callers; opening/distributing mail, typing/proofing documents, letters, and reports; organizing files; scheduling meetings/appointments; arranging travel; processing travel claims; ordering supplies/equipment) or technical support work (e.g., determining budget, personnel,and equipment needs; compiling/evaluating statistical, historical, economic, business, financial or technical program data; interpreting or securing compliance with laws, rules and regulations;reviewing operating records/reports and evaluating their effectiveness)?

• I have not graduated from an accredited four-year college or university with a bachelor's degree in any field
• Less than 12 months of the administrative support work identified
• 12 months or more of the administrative support work identified

04
How many years do you have of a combination of post high school education in any field AND/...