User Research Senior Manager

About Dexcom
Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company's inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.
Meet the team:
Dexcom is looking for an extraordinary User Research Senior Manager to join our growing User Research team. In this role, you will help us build new products to help people live healthier lives with our innovative glucose sensing technology. We are passionate about quality, usability, and simplicity and our proud of our dedication towards creating products that empower our users to take control of their health. We build delightful, life-changing and accessible products that display data and insights across multiple platforms, and you will be joining the Dexcom at a very exciting time of growth with many new research initiatives in the pipeline.
As a User Research Senior Manager, you will be responsible for leading innovative User Research that will help guide near and long-term investments for Dexcom's industry leading line of products and services. You will leverage your research expertise to uncover insights from consumers and their health care providers to ensure we are both addressing and innovating around user needs. We are looking for a leader with a collaboration mindset that can work effectively cross functionally and, at times across geographies, to partner with Designers, Product Managers, Other Research teams, Marketing Managers, Engineers, and Data Scientists. We are also looking for someone with management experience in leading teams, developing other User Researchers, and implementing best in class User Research strategies across organizations.
The ideal candidate will have extensive experience leading primary User Research, have a passion for advocating for the customer, and finds reward in helping to create innovative and commercially successful products and services at a global level. Our culture at Dexcom is entrepreneurial, inclusive and exciting and you will have the opportunity to work with friendly, smart people that have a great appetite for research. You will be joining a growing research team with high impact and visibility across all levels of the organization. This role reports to the Director of User Research.
This position is remote (US only) or can based in our headquarters in San Diego, CA.
Where you come in:

• You will define the User Research strategy for a new business initiative at Dexcom, which includes identifying gaps in knowledge and devising a plan to gather and distill insights to inform product decisions.
• You will plan and conduct high quality mixed methods research with spans generative to evaluative research, leveraging both qualitative and quantitative methods. Lead the execution of all aspects of research, including defining research objectives, designing methodology, overseeing recruitment, developing discussion guides and questionnaires, programming surveys, analyzing data, putting together summative reports and socializing research across the company.
• You collaborate with stakeholders across the organization to execute UX Research, inform product and design strategy, and help improve the user experience.
• You evangelize User Research throughout the organization and work in partnership with other research teams including traditional market research, human factors and customer experience to identify common themes and shapes them into actionable insights.
• You will be an advocate for the user and act as a champion for using insights to drive decision making.
• You will contribute to ongoing research process improvements, including establishing best practices and setting standards for the approach and rigor we apply to our research methods.
• You manage and mentor junior to mid-level User Researchers to improve their technical research and leadership skills.
• You manage third partner vendors as needed for both recruitment and end-to-end research.

What makes you successful:

• 10+ years of experience in conducting end-to-end research including creating a research plan, overseeing recruiting, moderation, analysis, report writing and final presentation of results.
• 3+ years in direct managing and hiring of User Researchers.
• Expertise with a broad set of user-centered research methods, including but not limited to one-on-one interviews, contextual inquiry and ethnographic field studies, surveys, A/B testing, focus groups, usability testing, concept testing, competitive assessments, diary studies, etc. Knowing when to use which method is essential.
• Confident and comfortable with mixed method research, metrics, and can synthesize and correlate quantitative and syndicated data with qualitative User Research.
• Strong project management, excellent organizational and multi-tasking skills. Should feel comfortable managing multiple research projects and planning research up to 6-12 months ahead.
• Track record of collaborating across disciplines (design, product, etc) to drive change into products; must be able to work independently as well as part of a cohesive team.
• Ability to analyze complex data, distill it into meaningful insights and tell a compelling story that that inspires other into action.
• Exceptional written and oral communication skills
• Strong command of MS Office software (advanced user of PowerPoint and Excel)
• Knowledge virtual User Research platforms (e.g. UserZoom, dScout, Usertesting)

What you'll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 25 - 50%

Experience and Education Requirements:

• Typically requires a Bachelor's degree with 8-12 years of industry experience
• 2-5 years of previous management or lead experience

Preferred Qualifications:

• A Master's degree or higher in Psychology, Human-Computer Interaction, Human Factors or a related field preferred or equivalent.
• Experience with both software and hardware product research.
• Experience in healthcare, fitness, wearables or medical device industry.
• A portfolio of research examples.
• At least 5 years in house within a product or UX design team.

Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option.
Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom's AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com.
View the OFCCP's Pay Transparency Non Discrimination Provision at this link.
UnitedHealthcare creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://transparency-in-coverage.uhc.com/.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
Salary:
$135,100.00 - $225,100.00