Taa System Analyst (Business Analyst - Journey)

Taxpayer Account Administration (TAA)is a division within Revenue that administers many programs including forest excise tax, fish tax, cigarette and other tobacco products taxes, local sales tax, tax incentives, and reseller permits. Additionally, the division is responsible for the distribution of state and local taxes, ensuring compliance with the Revised Uniform Unclaimed Property Act, and returning unclaimed property (UCP) to the rightful owners. This is an opportunity to work with supportive teams: we value the open exchange of ideas and information, work together to solve problems, and continuously seek ways to enhance usability and improve customer service. We believe the success of one is key to the success of all and strive to ensure a cooperative and supportive environment. You can expect:

• Getting work done accurately.
• Working efficiently.
• Sharing new ideas.
• Being kind.

We invite you to review the opportunity details below and forward this message to others you feel may be qualified.

The TAA System Analyst/Business Analyst serves as the ATLAS System Specialist, the interpreter and communication bridge between technology and business users in the agency. Duties include analyzing the business needs, the impact of proposed changes, and documenting requirements, as well as, facilitating the communication and delivery of the requirements with relevant stakeholders. You can also expect to manage ATLAS system changes from the initial request to the final implementation. This position is also responsible for:

• Developing, implementing, and maintaining the ATLAS system and My DOR external online services.
• Facilitating the understanding of IT systems/applications, business processes, and customer requirements across multiple stakeholders.
• System quality assurance execution through comprehensive and accurate testing of ATLAS changes, enhancements, defects, projects, core system upgrades, and service packs.
• Gathering and documenting business rules and business processes as they relate to ATLAS.
• Serving as a technical advisor to the division and the department in relation to TAA functionality in ATLAS.

Three or more years of proven working knowledge and experience developing, testing, analyzing, and implementing Information Technology solutions or services. This experience must demonstrate an increasing level of advancement through the testing discipline. Knowledge of and application of testing methods and tactics to maintain an engaged, effective team that reaches across IT and Business disciplines showing the ability to delegate and relegate work with clear delivery expectations is required, especially as it relates to a fully integrated enterprise system

AND

Three or more years of information technology experience in consulting and analyzing or designing computer software applications around business process/workflow; managing or directing projects; eliciting business requirements for software applications; implementing and maintaining IT systems; or administering or supervising staff that performed work in any of these IT systems

AND
two or more years of experience in software testing, particularly ATLAS testing
AND
Three or more years of demonstrated in-depth knowledge and understanding of the division's business processes within TAA.
In addition to the above, the successful candidate will also possess:

• High-level experience in planning, facilitating, and directing discussions to elicit business needs and requirements with a high-level of competency in conflict resolution.
• High-level experience in communication both verbally and in writing. Uses effective techniques for communicating and asking questions in a way that enhance clarity, timely information gathering, and reliability of information.
• Proficient in the use of the ATLAS system including FCR and delivery workbench.

In addition to the requirements above, the following qualifications are desired:

• Bachelor's Degree from an accredited institution whose accreditation is recognized by the U.S. Department of Education or equivalent combination of education/experience.
• Certification of Competency in Business Analysis (CCBA).
• Demonstrated knowledge of best practice Business Analysis methodology based on the International Institute of Business Analysis, Business Analysis Body of Knowledge (BABOK® Guide and Standards).
• Customer service oriented. Having the ability to maintain positive and productive working relationships with fellow agency staff, business customers, and vendors.

Throughout our selection processes, we will evaluate candidates for knowledge, skills, abilities, behaviors, and capacity that aligns with the culture of DOR.
How do I apply?
Complete the online application in detail and submit the following:

1. Attach a cover letter detailing your interest and experience specific t the required qualifications of this position.
2. Attach a resume that illustrates experience qualifying you for this position.

*Note - Incomplete applications and applications received without requested attachments may be disqualified.*
To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.
Questions?
Hello, my name is Patrick and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5738.
Employment Type: Agency Internal - Non-Permanent