System Support Analyst - Network

Salary : $80,112.00 - $102,000.00 Annually
Location : Olympia, WA
Job Type: .REGULAR: Full-Time
Job Number: 2023-29
Division: Information Services Division
Department: Infrastructure-Network (I5A)
Opening Date: 03/15/2024
Closing Date: 4/5/2024 11:59 PM Pacific
Position Profile
Provides System Support of elements of AOC computer, mainframe and network operations.
Reporting to an ISD Manager, this skilled position performs independently with limited decision-making responsibility as defined by senior information technology professional or managerial level staff. May take direction for specific assignments from other managerial staff or senior level information technology professionals. Work products are subject to review and approval appropriate to the work assigned. Interacts regularly with co-workers and customers.
Washington Courts Employment Opportunity
Administrative Office of the Courts
System Support Analyst - Network
Information Services Division
Our Mission: Advance the efficient and effective operation of the Washington Judicial System.
The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance.
Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.
POSITION DETAILS
Job #: 2024-29
Status: Regular, Full-Time*
Location: Olympia, Washington
Salary: Range 68: $80,112 - $105,096 per year (DOQ).
Opens: March 15, 2024
Closes: April 5, 2024. AOC reserves the right to close the recruitment at any time.
WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION
AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment.
Position may be eligible for hybrid working; a combination of telework and working in-office.
Duties and Responsibilities

• Configures AOC network LAN/WAN switches & routers, firewall, DNS, network load balancer and wireless appliances to the requirements of the user community in order to support the continuous availability, reliability, and performance of the AOC installed applications.

• Performs specialized system design, acquisition, installation and maintenance.
• Responds to customer service requests and provides skilled troubleshooting, problem resolution and consulting.
• Participates and interacts with senior staff in design reviews of statewide systems and services.
• Reviews and evaluates work products for accuracy and applicability.
• Performs duties as required.

Qualifications and Credentials
A Bachelor's degree in Information Technology, computer science, business administration, public administration or closely allied field; AND:

• Five (5) years of experience working in a complex information technology environment.

A combination of education and experience demonstrating a working knowledge of the duties, responsibilities and key competencies of the System Support Analyst may substitute for the qualifications listed.
THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES

• Desired certification(s) include, but not limited to (verification required): Cisco Certified Networking Associate (CCNA) Routing and Switching. CompTIA Security+, Network+, Cloud+.
• Working knowledge of enterprise network equipment: routers, switches, firewalls and load balancing appliances
• Management of enterprise wireless networks and Domain Name Servers
• Site-to-site VPN (SDWAN) and client SSL VPN appliance management
• Knowledge/understanding of the overall impact of the enterprise network such that they can independently deal with high risk, high profile initiatives impacting services
• Interpersonal skills to work across boundaries and to establish and maintain professional working relationships with co-workers, customers and clients
• Communication skills that facilitate effective, appropriate information exchanges
• Ability to effectively communicate both orally and in writing; communicate proficiently in written reports and deliver information through presentations
• Ability to understands customer expectations and meets those expectations
• Working knowledge of enterprise network equipment: routers, switches, firewalls and load balancing appliances

• Ability to identify, analyze and resolve problems in a consultative manner bringing problems together with recommendations for solutions

• Ability to think critically, exercise judgment and make sound decisions and recommendations consistent with organizational objectives
• Skill to prioritize and adjust priorities within workload assignments based on business need and/or direction from senior staff or management.
• Ability to manage time & resources to accomplish goals & objectives
• Ability to multi-task and effectively coordinate multiple assignments
• Ability to accomplish work objectives, complete assignments set by supervisor
• Ability to self-initiate, achieve excellent results with little need for direct oversight
• Ability to accept personal responsibility for the quality and timeliness of work
• Knowledge/understanding of the overall impact of the enterprise such that they can independently deal with high risk, high profile initiatives impacting services
• Ability to understand the overall impact and interconnections of the AOC system infrastructure
• Knowledge of organizational business processes, computer applications, operating systems, and current technologies available to facilitate product & service delivery to customers
• Ability to learn new concepts and skills; absorb and retain new information
• Ability to deploy highly developed knowledge and skills in a combination of the following technology and business areas:

1. Microsoft Office - Word, Excel, PowerPoint, Visio and Project
2. Application programming at the intermediate to expert range
3. General business practices and procedures
4. General accounting practices and procedures
5. Methodologies and principles of Business Process Engineering (BPE / BPM)
6. Principles of Change Management
7. Quality Assurance methodologies
8. Packaged application systems featuring a high level of configurability to end-user requirements
9. Understanding of Software Development Life Cycle methodology

Supplemental Information

• The workweek may fluctuate depending on workload or agency needs.
• Overnight travel may be required based on business needs.
• This position is not overtime eligible.

The AOC is an equal opportunity employer and does not discriminate based on gender, pregnancy, race, color, national origin, ancestry, religion, creed, physical, mental or sensory disability (actual or perceived), use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, or any other basis protected by federal or state law. Persons of disability needing assistance in the application process, or those needing this announcement in an alternative format, please contact the AOC Human Resource Office, at (360) 705-5337, or fax (360) 586-4409, or via email to Recruitment@courts.wa.gov.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.
SPECIAL NOTE: Before a new hire, a background check, including criminal history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.
We are a team-oriented culture, and a balance of family and work-life in a wonderful community. We offer a family-friendly package of pay, benefits, paid time off, and workplace opportunities to help you get the most out of your career and life.
Our compensation plan includes:

• Health, Dental, and Vision Plans
• Retirement Plan Options
• Deferred Compensation Plan
• Paid Time Off (Vacation, Sick Leave and Holidays)
• Paid Basic Life Insurance Policy and Long Term Disability Insurance
• Employee Assistance Program
• Flexible Spending Account and Dependent Care Assistance Program
• Public Service Loan Forgiveness

Part-time employees will receive benefits on a pro-rated basis.
To learn more details about all we have to offer, visit the benefits page at
01
Do you have a Bachelor's degree in Information Technology, computer science, business administration, public administration or closely allied field?

• Yes
• No

02
Do you have at least five (5) years of experience working in a complex information technology environment?

• Yes
• No

Required Question