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TxDOT's Information Technology Division is looking for a Senior Systems Support Specialist, based in Austin, TX. We have a diverse workforce of over 12,000 employees statewide. If you want to build an exciting career, let’s talk!
At TxDOT we value employee work-life-balance. In keeping with our commitment to this value our employees benefit from a wide array of programs and activities that include telework, flexed and compressed work schedules, wellness leave incentive, in-house wellness center, career development programs, tuition assistance, and various other benefits.
Check out our Stassney campus.
At TxDOT, we value employee work-life balance. In keeping with our commitment to this value, our employees benefit from a wide array of programs and activities that include:
- Low Turnover
- Retirement Pension
- Alternative Work Schedules
- Paid Leave/Holidays
- Health Premiums paid at 100% for full-time employees
- On the Job Training
- Tuition Assistance Program
- Comprehensive Wellness Program/Wellness Leave Incentives
- Career Development Programs/Opportunities for advancement
For a complete list of our total compensation package please visit our website at: Total Compensation Package
To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)
Performs highly advanced computer Systems Support work for a TxDOT department/division. Work involves coordinating and providing technical assistance for operational problems of agency Information Technology systems and operating automated equipment in a stand-alone network environment. May lead the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.
Essential Duties:
- Provides technical assistance troubleshooting software and hardware problems as well as problems involving office equipment such as phones, printers, and fax machines; escalates difficult problems to a higher level of support.
- Develops and updates technical support training documents for end users.
- Coordinates and performs installation and maintenance of software and hardware updates
- Monitors incoming technical support requests and responds to technical questions and issues in a timely manner.
- Performs asset inventory of department/division's Information Technology equipment.
- Assists supervisors with on-boarding and off-boarding of employees’ Information Technology equipment and network access.
- May lead and coordinate work of others
- Transfers and receives equipment and records transactions in database.
- Reviews and provides recommendations regarding the procurement of Information Technology equipment and software for the department/division.
- Coordinates, oversees, and/or performs the setting up of equipment for employee use and performs or ensures proper installation of cables, operating systems, or appropriate software.
- Maintains computer and hardware inventory records for new and surplus equipment.Identifies, researches, and resolves technical problems.
- Provides support to end users in a timely manner.
- Reviews and maintains reports of all hardware that is assigned for system utilization on all inventory and ongoing procurement.
- Troubleshoots and coordinates with vendors and the Information Technology Division to maintain workstations, hardware, applications, and software.
- Coordinates onboarding and offboarding new and existing employees tracking incoming and outgoing equipment.
- Performs other job responsibilities as assigned.
Minimum Qualifications:
Education: High School Grad or Equivalent in general studies.
Experience: 5 years experience in providing computer Systems Support, help desk support, technical support, or related work experience. (Experience can be satisfied by full-time or prorated part-time equivalent). Related technical training or education from an accredited institution may be substituted for experience on a year per year basis. Substitutions for Minimum Qualifications
Competencies:
Extensive knowledge of
- Methods and equipment used in information Systems Support and maintenance
- The practices, principles and techniques of computer operations and information systems
- Applicable computer software applications and hardware
Proficient skill in
- Providing prompt and courteous customer service; advising customers when delays are necessary and following up on identified problems until resolved
- Planning, coordinating and scheduling
- Maintaining effective working relationships with others
- Researching and troubleshooting issues and problems
- The use and support of personal computers and peripheral equipment
- The use and support of applicable computer systems
- Maintaining a safe working environment
Physical Requirements and Working Conditions:
- Sedentary work: Lift up to 10 lbs at a time and occasionally carry files/small tools
- Light work: Lift up to 20 lbs at a time and frequently lift or carry objects up to 10 lbs
- Sitting - prolonged periods of time
- Stooping-bending body downward and forward by bending spine at waist
- Kneeling-bending legs at knee to come to a rest on knee(s)
- Crouching-bending body downward and forward by bending leg(s) and spine
Conditions of Employment:
Please click this link to read the standard conditions of employment for all positions: Standard Conditions of Employment (TxDOT)
TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category.
To view the MOS codes please click on link below and click on the appropriate occupational category.
https://hr.sao.texas.gov/CompensationSystem/JobDescriptions
The Texas Department of Transportation is an Equal Opportunity/Affirmative Action Employer, and does not tolerate discrimination in the workplace. We are committed to a diverse and inclusive workplace. All employment is decided on the basis of qualifications, merit and business need.
If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Action of 1990.
Please click this link to read the information for applicants: Additional Applicant Information
