It System Support Specialist

Salary: $22.83 - $35.50 Hourly
Location : Grand Prairie, TX
Job Type: Full Time
Job Number: 2023-00503
Department: Information Technology
Division: Support Services
Opening Date: 01/19/2024
Closing Date: 2/8/2024 5:00 PM Central
Job Summary
Join us as an IT SystemsSupport Specialist! The IT SystemsSupport Specialist provides computer support to users, installs PC-based applications, loads and tests hardware and software, upgrades computer software and configures workstations. This will also include resolving technology issues for users. If you would like to join our outstanding IT team
apply today with The City of Grand Prairie!
Essential Job Functions

• Provides advanced network and desktop computer support by installing new or existing applications, loading operating systems, and required applications onto desktop computers for new and current employees, performing upgrades and software patches as necessary, troubleshooting network, desktop computer and system problems and making necessary repairs.
  
• Maintains software and hardware by troubleshooting, patching, and reloading software, researching and upgrading software patches, planning projects involved in upgrades and maintenance, repairing and replacing broken or defective mechanical, and electrical hardware such as computers, peripherals and cabling.
  
• Provides advanced help with desktop applications by working with customers in troubleshooting situations to help them achieve their goals.
  
• Provides customer service by training computer users, instructing users on computer operating system applications, data management, email, graphics, and computer resource management.
  
• Provides occasional direction to users and I.T. Technician.

Minimum Qualifications

• Education: Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two-year associate degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
  
• Experience: Over three years up to and including five years.
  
• Licenses: Valid Texas Class C Driver's.
  
• Certifications Required: A+, Network +, Server +, Security +, or ITIL certifications preferable.

The City offers a full range of benefits for full time employees, including, but not limited to the plans as defined in the Benefits Guide.
01
What is the highest level of Education obtained?

• Some high school, no diploma or GED
• High School Diploma/GED
• Some College, no degree
• Technical or Trade School (Did not complete)
• Technical or Trade School (Completed)
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctorate Degree

02
Do you have a Bachelor's degree? If so, what discipline?
03
Do you have a valid Class C driver's license?

• Yes
• No

04
Will you be able to pass a CJIS compliant background check and obtain appropriate CJIS clearance?

• Yes
• No

05
Are you able to lift 10-20 lbs.?

• Yes
• No

06
How many years of experience do you have providing advanced customer support with computers and applications by working with customers to troubleshoot situations to help them achieve their goals?

• No experience
• under 6 months
• 1 year under r2 years
• 2 years under 3 years
• 3 years under 4 years
• 4 years under 5 years
• Over 5 years

07
How many years of experience do you have in maintaining software and hardware by troubleshooting, patching, and reloading software, researching and upgrading software patches?

• Under 6 months
• 1 year under 2 years
• 2 years under 3 years
• 3 years under 4 years
• 4 years under 5 years
• Over 5 years

08
How many years of experience do you have in upgrading, maintaining, repairing and replacing broken or defective mechanical and electrical hardware such as computers, peripherals and cabling?

• No experience
• Under 6 months
• 1 year under 2 years
• 2 years under 3 years
• 3 years under 4 years
• 4 years under 5 years
• Over 5 years

09
Please check all certifications you presently hold:

• CompTIA A+
• CompTIA Net+
• ITIL foundations
• Other

10
If you selected other, what other certification(s) do you possess?
Required Question