Posting Information
- Experience providing desktop technical support in a 100+ user environment;
- Experience configuring and installing workstations in Windows environment;
- Excellent problem-solving/troubleshooting skills;
- Ability to communicate technical information to a non-technical audience;
- Knowledge of Active Directory and Group Policy Management;
- Ability to work independently.
- Bachelor’s degree in a technical field or 3+ years equivalent work experience.
- Experience deploying software with SCCM.
- Experience with Mac Desktop Support.
- Experience with Windows Server.
- Experience with academic computer lab management and support.
- Provide first-level and second-level technical support to library staff and patrons.
- Respond to help desk tickets, emails, and phone inquiries related to Library Systems and technology.
- Diagnose and resolve hardware, software, and network issues promptly.
- Collaborate with other IT teams to escalate and resolve complex technical problems.
- Develop and update user guides, manuals, and documentation for Library Systems and technology.
- Image, deploy, and configure Operating Systems and software using MDT, SCCM, and Group Policy
- Participate in cross-functional teams to improve library services and infrastructure.
- Engage with library patrons to understand their technology-related needs and concerns.
- Provide guidance and support to library users in accessing digital resources and services.
- Perform other duties as assigned.
University Libraries will not sponsor or transfer visa sponsorship for this position.
Limited opportunity for remote work after six-month.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
- Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
- Generous paid time off: vacation, holidays, sick days and many more!
- Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
- Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
- An inclusive Bobcat community: join our many social networks offered on and off-campus
- Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions
By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.