Support Services Specialist

Support Services Specialist

POSITION Technical Support / Application Trainer

Basic Software Systems is seeking qualified candidates to train and support our clients on our Dealership Management System software. Our packaged software includes Inventory Control, Point of Sale Invoicing, Full Accounting (A/R, A/P, General Ledger), Payroll, Service, and Rental applications. The Support Services Specialist identifies customers' business needs, advises, and assists the customer in implementing solutions. Specialists train/assist customers with the ongoing use of customized software systems. They will handle incoming support calls, troubleshoot reported issues, and provide assistance/training via the phone and at the on locations (at certain levels).

REQUIREMENTS

• Highly trainable for an industry-specific business
• Customer service-minded
• Effective communicator
• Professional phone etiquette a must
• Ability to juggle multiple priorities at once
• Must be able to work in a fast-paced environment
• Experienced with current computer technology
• MS Office experienced
• Desire to grow and advance
• Accounting knowledge valuable

RESPONSIBILITIES

SUPPORT RESPONSIBILITIES

• Provide technical support and training to customers by researching and answering questions and troubleshooting problems.
• Conduct compliance checks to ensure dealers have adequate setup and resources to run applications appropriately.
• Maintain knowledge of Basic Software Systems software applications and all third-party applications that integrate.
• Maintain knowledge of software applications used for documentation and communication within the company
• Maintain knowledge of technical requirements for applications
• Maintain accurate documentation of support cases
• Maintain documentation for procedures and support cases
• Maintain outstanding support cases and follow-up regularly until resolved
• Effectively communicate customer errors and concerns via tolls provided.
• Consult with the customer regarding best practices in using the software effectively in various tasks.
• Implement software applications, as applicable, according to the needs of our customers.
• Monitor, plan, and execute various tasks surrounding our new and existing customer implementation projects.

TRAINING

• Train customers on how to use Basic Software business systems and interfaces.
• Phone/virtual training
• Possible onsite training
• Individualized on an as-needed basis

Benefit Conditions:

• Waiting period may apply

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $16.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• Associate (Preferred)

Experience:

• Windows: 1 year (Preferred)
• Technical support: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person