It Support Specialist

Job Title:        IT Support Specialist
Location:        San Antonio, TX
About MOCA Systems, Inc.: MOCA Systems, Inc. (“MSI”) is the leader in Intelligent Construction Design, Planning, and Management. We provide innovative services and technologies for Owners, Designers, and Contractors to create execution plans, manage the construction process in real time, and ensure projects are on-time and on-budget, from conception to completion. 
Serving the construction industry since 1999, MSI has completed over 4,000 projects for private, state, and federal developers while providing technology collaborative planning solutions for over 51,000 users employed by the world’s leading global commercial builders listed on ENR’s 400 & 600 Top Contractors List.
Summary:  
We are actively seeking an IT Support Specialist with experience in Windows server technologies to provide on-site and remote tier 1-2 hardware and software help desk support to a federal government client and to assist tier 3 remote IT staff with on-site support of server and network infrastructure. 
Essential Functions:  

• Assist tier 3, remote IT staff with onsite, physical support of the server and network infrastructure
• Provide tier 1-2 help desk hardware and software support for employees at a federal government client within a Windows desktop environment, either in person or by telephone to remote users 
• Utilize remote control software such as LogMeIn
• Install, patch, and maintain software installations for all corporate desktops/laptops 
• Work with IT management to maintain backups of critical corporate data 
• Maintain applicable records for equipment inventory and warranty/support information 
• Consult software/hardware vendors for tier 2 and 3 escalations as needed 
• Assist the IT Manager in selecting and purchasing appropriate computer/server equipment 

Qualifications: 

• An associate degree in Computer Science, Information Technology, or related field. In lieu of a degree, equivalent work experience or a combination of both will be considered. 
• 1 to 3 years of experience supporting end user computing environments (desktops/laptops) 
• Strong proficiency with Microsoft Windows and Office productivity suite 
• Strong proficiency with Microsoft SharePoint 
• Strong hardware and software troubleshooting skills
• Familiarity with Microsoft Internet Information Services (IIS)
• Patience with non-technical personnel, and exceptional written and verbal communication skills  
• Familiarity with Adobe Creative Suite
• Individuals must be US Citizens and be able to obtain cleared access and permission to work on a military installation   

Preferred Qualifications: 

• Experience with Program Information Management System (PMIS) tools
• Database experience (MS SQL Server) 
• Knowledge of web development tools
• Experience with Windows servers, server clustering, and Hyper-V
• Experience with server/network racks and network cabling
• Experience managing system backups

Equal Opportunity Employer Statement:
MOCA Systems, Inc. (“MOCA”) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: MOCA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MOCA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran, disability, or any other status protected by the laws or regulations in the locations where we operate. MOCA will not tolerate discrimination or harassment based on any of these characteristics. MOCA encourages applicants of all ages.
 

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