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SalarySystem Administrator and Support Specialist
Reports to: VP of Technology
FLSA: Exempt
Classification: Full-time
Location: Arlington, Texas
Remote: Limited
Travel: Less than 10%
About Us:
Our corporate motto, “Strive for Excellence” is more than just words. At U.S. Energy Development Corporation it is a way of life. Over the past 40 years U.S. Energy has pioneered a unique project development approach that focuses on the development of energy projects throughout onshore North America. As an employer, U.S. Energy has built its corporate culture on six specific core values that dictate our day-to-day activity and decision-making processes to ensure the entire company is aligned in our purpose to provide superior results for our partners through performance and communication. Interested applicants are encouraged to visit our website for additional information about our company: Direct Oil and Gas Investments | US Energy Development Corporation (usedc.com).
About the Role:
The ideal candidate will provide primary support for employee team members along with infrastructure hardware and business critical system software. The ability to work efficiently with all levels of the organization and a customer service mentality are also extremely important. In addition, this individual must show proven experience with multiple levels of end user support and technical expertise in a Microsoft client, server, and cloud environment. An ideal candidate will have multiple years of help desk experience with the aptitude and drive to expand into all areas of a robust IT system. Providing proactive and scalable IT solutions that drive operational efficiency is at the core of responsibilities.
Responsibilities:
- User onboarding/offboarding (new accounts, equipment, remote access, access badge, etc.)
- Setting up new laptops/desktops, overseeing laptop/desktop management, and manage solutions for laptop/desktop software distribution.
- Building and maintaining hardened endpoint operating system configurations
- Triage all incoming tickets
- Provide technical support to users via phone, chat, email and tickets (SME)
- Provide tier 1 and tier 2 support for PC related problems, Office 365, and VPN connectivity
- Maintain end-user installation and configuration procedures, documentation, knowledge base articles and training information
- Assist with application support for 3rd party applications, technology services, etc.
- Host regular IT Operations recurring meetings going over performance dashboards, outstanding issues, change management, etc.
Supervisory Responsibilities:
- None
Candidate Requirements:
- Minimum of 3 years of relevant technology and working experience is required to ensure tasks are completed with minimal supervision
- Demonstrates a client-service attitude and aptitude
- Experience with technologies including, but not limited to, Windows, Active Directory, Azure AD, Intune, Teams, Microsoft 365, networking, security tools, ticketing systems, typical end user hardware
- Working knowledge of ITIL and ITSM
- Ability to follow standards, processes, and procedures within the scope of the company Cybersecurity Program
- Ability to effectively communicate in both written and verbal formats to all levels within the organizations as well as communicate directly with customers on new projects and/or issues with the business
- Self-motivated and adaptable to changing priorities and business needs.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 40 pounds at times.
U.S. Energy Development Corporation is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin or ancestry, age, citizenship, Veteran status or other status protected by law or regulation.
