Address
Form of work
SalaryScheduling Coordinator
Summary
The scheduler will be the liaison between the customer and the manager and teams in the field. In this position you will be responsible to organize, arrange, cancel and change cleanings requested by the client via email or phone call by collecting information and routing it to the correct team.
Essential Functions
- Answer all phone calls, emails and website orders and communicate to the team at the desired location.
- Confirm all jobs with the teams and customers in a timely fashion.
- Enter jobs into the CRM (Hubspot) with pricing.
- Work closely with the location managers and supervisors.
- Monitor closeouts to ensure accuracy and that PO’s have been received.
- Handle cancellations, changes, and turndowns.
- Maintain a good working relationship with the customers.
- Communicate and collaborate effectively with peers and leadership.
- Assist with other projects or needs of Immaculate Flight as needed.
Required Skills & Behaviors
- Excellent verbal and written communication skills.
- Able to maintain a professional demeanor in person, via email and with all customers.
- Strong problem-solving skills.
- Ability to manage and adapt to frequent changes.
- Proactive mindset that focuses on creating ideas and solutions to correct issues as they arise
- Self-driven and takes initiative to understand work processes with the position and beyond.
- Able to work a flexible, yet consistent schedule to support our customers.
Organizational Relationship
- Reports directly to Scheduling Manager
- Partners closely with all Operations and Regional Managers
Required Education / Experience
- High school diploma preferred
Schedule/Hours:
- Week 1 - Tuesday - Thursday - 3p - 12a & Friday - 7a - 6p
- Week 2 - Thursday - Friday 3p- 12a & either Saturday or Sunday 7a - 12a
Travel Requirements
- 0 – 5% travel
Benefits:
The first of the month following 30 days of employment, all full-time employees will be eligible for
a benefits package that will include Health, Dental, and Vision care.
All full-time employees receive $25,000 in Life Insurance on day one at no cost.
All full-time employees are offered short- and long-term disability insurance at no cost
Paid Time Off (PTO) will begin accruing at hire and can be used starting the first day of hire.
24 hours of sick pay will be available at hire.
Company matched 401K plan (available after 1 full year of employment)
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Immaculate Flight provides equal employment opportunities to all employees and applicants for
employment without regard to race, color, religion, gender, sexual orientation, gender identity or
expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a
covered veteran in accordance with applicable federal, state, and local laws. Immaculate Flight complies
with applicable state and local laws governing nondiscrimination in employment in every location in which
the company has locations. This policy applies to all terms and conditions of employment, including but
not limited to the hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,
compensation, and training. Immaculate Flight expressly prohibits any form of unlawful employee
harassment based on race, color, religion, gender, sexual orientation, gender identity or expression,
national origin, age, genetic information, disability, or veteran status
The first of the month following 30 days of employment, all full-time employees will be eligible for
a benefits package that will include Health, Dental, and Vision care.
All full-time employees receive $25,000 in Life Insurance on day one at no cost.
All full-time employees are offered short- and long-term disability insurance at no cost
Paid Time Off (PTO) will begin accruing at hire and can be used starting the first day of hire.
24 hours of sick pay will be available at hire.
Company matched 401K plan (available after 1 full year of employment)
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Immaculate Flight provides equal employment opportunities to all employees and applicants for
employment without regard to race, color, religion, gender, sexual orientation, gender identity or
expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a
covered veteran in accordance with applicable federal, state, and local laws. Immaculate Flight complies
with applicable state and local laws governing nondiscrimination in employment in every location in which
the company has locations. This policy applies to all terms and conditions of employment, including but
not limited to the hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,
compensation, and training. Immaculate Flight expressly prohibits any form of unlawful employee
harassment based on race, color, religion, gender, sexual orientation, gender identity or expression,
national origin, age, genetic information, disability, or veteran status
QD9o5q7k04
