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HELPDESK TECHNICIAN, NOC TIER 2

Receive and resolve Level 1 requests via phone, e-mail and Service Now ticket system; escalate alerts to appropriate personnel, reboot servers and utilizing multiple data sources and tools in the diagnosis and assessment of system...

CompanyPatriot Llc
AddressWashington, DC
CategoryInformation Technology
Salary$44.8K - $56.7K a year
Job typeFull-time
Date Posted a month ago See detail

Helpdesk Technician, NOC Tier 2

Patriot Llc

Washington, DC

$44.8K - $56.7K a year

Receive and resolve Level 1 requests via phone, e-mail and Service Now ticket system; escalate alerts to appropriate personnel, reboot servers and utilizing multiple data sources and tools in the diagnosis and assessment of system...

a month ago seen See more...

Systems Admin/Helpdesk

I.t. Solutions

San Mateo, CA

Troubleshoots Windows and networking issues for resolution . Escalates to or consults with senior staff when solution is unclear to determine a solution. . Identifies critical issues and engages the team for facilitation and resol...

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Desktop/Helpdesk/ Customer/Technical Support

Commonwealth Of Kentucky

Louisville, KY

$22 - $25 an hour

Job Title: Desktop Engineer/ Technical Support. Location: Louisville, KY (Onsite). Duration: Long-term Indefinite Contract. Excellent customer service and communication skills. Computer equipment configuration, setup, and installa...

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IT Helpdesk Technician

Behavioral Health Associates

Lehighton, PA

From $35,000 a year

Troubleshoot user issues related to desktops, laptops, chromebooks, iPads, Onescreen Interactive Whiteboards, projectors, software applications, network connectivity, as well as other devices and applications. Provide clear and co...

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HR Helpdesk Specialist

Delaware North

Buffalo, NY

$20 - $24 an hour

Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Provide professional and confidential HR Helpdesk support to callers utilizing case management tools. Researc...

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Helpdesk/Desktop Support Technician - Hybrid

Irvine Technology Corporation

Irvine, CA

Helpdesk/Desktop Support Technician (Hybrid)We have an immediate need for a Helpdesk/Desktop Support Technician to join a leading provider of trusted in-home senior care. The organization is completing a migration to Office 365 an...

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Helpdesk Specialist

Intratek Computer, Inc.

Fort Worth, TX

Up to $34 an hour

Sr. Helpdesk specialist. Onsite in Dallas Fort Worth, TX 75261. Duration 1 year. Monday through Friday First Shift. Pay rate depends on experience. Start ASAP. Medical benefits. Paid vacation. Paid holidays. PTO. Associates De...

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IT Helpdesk Associate

Kiss Products

Ellabell, GA

$19.25 - $36.55 an hour

Perform troubleshooting through diagnostic techniques for PC, Printers and related Devices Install or replace PC, hardware, software, and mobile device Install MS office(365), windows 10,11 and manage account. Manage IT inventory...

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IT HELPDESK - INTERN

Netscout

Sunnyvale, CA

IT HELPDESK INTERN SUPPORT SPECIALIST Basic Functions: Provide desktop end-user support, PC setup/configuration, and resolution of IT Client Services requests. Attend regular staff meetings to report on tasks and progress. Desired...

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Helpdesk Consultant

Weston Technology Solutions

Bend, OR

Up to $26 an hour

Monitor help desk system and finish open tickets. Answer phones, communicate ticket status to clients and keep them informed. Enter detailed and accurate notes and time spent on each ticket, in real-time throughout the day. Establ...

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Helpdesk- Tier 2 Support

H&S Bakery Inc

Baltimore, MD

$74K - $93.8K a year

Full time in office Monday-Friday 8:00 AM 4:30 PM. After hours or weekends on an as needed basis to provide support which includes an on-call rotation normally 1 week per month. Most issues are handled remotely. Monitor and trou...

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IT Helpdesk Administrator

Glorious Cannabis

Michigan, United States

From $60,000 a year

Provide T1 and T2 support - Manage email, phone, and in-person support tickets in a timely manner. Provide regular maintenance to hardware throughout various facilities. Configure all new and re-purposed devices issued to employee...

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Senior Helpdesk Technician - Remote

Leadingit

Woodstock, IL

Solve uncommon issues that have been escalated. Perform remote network and server troubleshooting. Learn and integrate new security technologies. Determine the best solution based on the issue and details provided by customers. Ha...

2 months ago seen See more...

IT Consultant / Helpdesk Technician

Cyberteam

Purchase, NY

$50,000 - $70,000 a year

Software and hardware installation/maintenance. End-User telephone support. Complete work on assigned tickets. Documenting, tracking, and monitoring issues to ensure a timely resolution. Rely on instructions and pre-established gu...

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IT Helpdesk Technician

Micrologic Associates

Parsippany, NJ

From $22 an hour

Willingness to work overtime and a rotational weekly schedule (Hours vary). Service calls must be completed regardless of your personal schedule. Technical and product support. Diagnosis and repair of computer hardware, and remote...

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Helpdesk Tier III-Escalation Lead

Lyra Technology Group

Sterling Heights, MI

$80,000 - $90,000 a year

Resolve escalated issues for client systems and servers. Provide proactive and reactive remote support to our clients, via telephone, email and remote control. Manage, install, configure and troubleshoot hardware and software for:...

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IT Helpdesk Support I

Mobilehelp, Llc

Boca Raton, FL

$22.74 an hour

Boca Raton, FL (onsite) Receives, evaluates, and prioritizes incoming tickets, telephone, voicemail, e-mail and in-person requests for assistance from users experiencing problems with any Microsoft product, Five9/Velocify, general...

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Helpdesk Technician

Yamaha Guitar Group

Oxnard, CA

$24.00 - $28.84 an hour

Be able to troubleshoot windows and macOS locally and remotely. Firm grasp of Microsoft Office and Office 365. Creating and updating accounts in Active Directory / MS Entra ID. Triage helpdesk tickets to ensure SLA levels. Ensure...

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IT Helpdesk Technician(F/T)

Optim Healthcare

Savannah, GA

$38.2K - $48.3K a year

Triages all helpdesk tickets and phone help requests. Escalates issues as required to other IT staff. Assists with department projects as required. Unboxes and preps new PCs prior to deployment. Repairs and refurbishes PCs as nece...

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Helpdesk Technician (Information Technology)

The College Of Wooster

Wooster, OH

Demonstrates a commitment to the College's mission instills this in the Student Technology Assistants (STAs). Works independently to provide the campus with technology support. Acts as a liaison between Technology Services and oth...

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IT Helpdesk Analyst

Envista

Pomona, CA

Demonstrates Customer Service & Troubleshooting skills with composure and professionalism in-person, on the phone, and in writing. Takes users issues and requests via phone, walk-up, email, and ticketing system. Documents issues a...

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Computer Helpdesk Support Technician

Dynamic Networking Solutions

Huntsville, AL

Provide technical assistance with computer hardware and software. Resolve issues for clients via phone, in person, or remotely. Setup new computers and devices such as printers, scanners, etc. Preform basic tasks such as setting u...

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HELPDESK SPECIALIST (T1) - SYSTEMS & DEVICES

Techmedics

Denver, CO

$20 - $25 an hour

Primary contact for Systems and enduser related issues. Work with Inside Sales and Marketing to spec out/recommend solutions. Work closely with Network & Server team to deliver services. Stay familiar with Workstation/Desktop/Lapt...

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IT Helpdesk Analyst I

Dietz & Watson, Inc.

Philadelphia, PA

Excellent written and verbal communication skills, including proficient typing, grammar, and spelling. General knowledge of computer hardware, networks, operating systems, mobile devices, printers, scanners, audio/visual equipment...

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I.T. Helpdesk Technician

Marin City Health And Wellness Center

San Rafael, CA

Provide day-to-day delivery and technical support for end-users of desktop applications, approved SOS Software, telephones, handheld email devices, printers, and computer hardware. Support migration to Microsoft from Google enviro...

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Helpdesk Technician

Jack Schroeder And Associates, Llc

De Pere, WI

$21 - $24 an hour

Company-Paid Premiums! Comprehensive healthcare coverage, including medical, dental, and vision for all Full Time Employees. Free! Life Insurance, ID Theft, 401k with Match. Voluntary Benefit Options to further protect yourself an...

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Helpdesk Technician

Crown Equipment Corporation

New Bremen, OH

Provide basic technical support for computer software and hardware issues using established processes and procedures to identify and resolve routine end user questions and problems. Identify and resolve software applications and b...

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IT Helpdesk Specialist

Sak Construction, Llc

Missouri, United States

Municipal. Industrial. Projects. About. Manage support requests and questions directly from employees via ticketing system and/or phone calls. Perform first tier troubleshooting on all support requests, escalating requests to pro...

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IT Helpdesk Specialist

Custom Staffing

New Haven, CT

Jira: Ticketing. Workstations OS: Windows / Mac. Email: O365. Security: Microsoft Products. Network Security: SolarWinds. Communication: Teams, Zoom, RingCentral. Previous experience setting up Audio and Video confer...

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Helpdesk Technician

The Learning Internet Inc

Portland, OR

You are passionate about having a positive impact on students, teachers, and schools. You are curious, inquisitive, driven, self-motivated. You see possibilities over limitations. You take pride in doing good work. You act with co...

2 months ago seen See more...

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The top companies hiring now for Helpdesk jobs are Commonwealth of Kentucky, Designeers Midwest, E-Talent Network, NTT DATA, Inc., NTT DATA, Inc., Streamline Technology Group, Total Secure Technology, Volt,

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