Helpdesk Specialist

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is looking for an Sr. Helpdesk specialist to support us in Dallas Fort Worth, TX 75261.

• Sr. Helpdesk specialist
• Onsite in Dallas Fort Worth, TX 75261
• Duration – 1 year
• Monday through Friday – First Shift
• Pay rate depends on experience
• Start ASAP
• Medical benefits
• Paid vacation
• Paid holidays
• PTO

Duties and Requirements

The Sr. Helpdesk Specialist role will provide exceptional technical support via phone. The Helpdesk Specialist will resolve basic Windows and Microsoft-related problems employees encounter, including application errors, system crashes, and network connectivity issues. The Helpdesk Specialist will create New Hire Profiles and software installs and troubleshoot basic issues pertaining to applications or PC connectivity issues. The Helpdesk Specialist will utilize a ticket system for documentation & support systems as Genesys, Active Directory, Microsoft Azure, Powershell, One Note, SharePoint, SCCM Remote Control Viewer & Team Viewer. The Help Desk Technician must have In-depth knowledge of computer systems and mobile devices running Microsoft Windows 10 & 11, Mac OS & iOS, Microsoft Office Suite & Microsoft 365.
Along the side of managing the incoming support ticket queue & Other related duties as assigned
This role will also be the escalation point for more advanced tasks and troubleshooting more difficult issues. Plus, provide training to the Tier I technicians allowing growth in knowledge.

Minimum required education:

• Associates Degree
• 5 years of related professional-level experience in technology support preferably on an IT solutions desk
• Any equivalent combination of education and/or experience may be substituted for the above.
• Must be able to obtain CJIS certification

Equal Opportunity Employer:

Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."

Veterans Preference:

Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills.

Job Type: Contract

Pay: Up to $34.00 per hour

Schedule:

• Monday to Friday

Application Question(s):

• Are you a US Citizen or Green Card Holder?

Work Location: In person