Address
Form of work
SalaryWhat we do at MobileHelp makes a difference in the lives of our customers. As the first company to provide personal emergency response services outside the home, MobileHelp is the leading supplier of mobile in the U.S. We strive every day to enable our customers to be their own hero by giving them the tools and confidence to live more active lives – to keep them safe, to keep them healthy and to keep them in charge. And we can do this for our customers because MobileHelp employees embody the true spirit of teamwork. It’s one of the reasons MobileHelp is unique. We’re all working towards the same goal and we all play an integral part. We help each other achieve our goals and MobileHelp recognizes and rewards us for great work.
MobileHelp is a two-time recipient of the Frost and Sullivan Leadership Awards, was named to the 2014 Grow Florida Top Companies to Watch, was ranked 90th in the Deloitte 2015 Technology Fast 500, was cited two years in a row (2014 and 2015) in the , and was given the 2022 Top Work Places award by the Sun Sentinel Media group.
We work hard, but we make sure that we all have fun doing it. So take a peek at who we are and what we’re about. We think you’ll like what you see.
Location:
- Boca Raton, FL (onsite)
Pay: $22.74/hr
Summary
Provides help desk support to users by performing the following duties.
Essential Duties and Responsibilities includes the following: other duties may be assigned.
- Receives, evaluates, and prioritizes incoming tickets, telephone, voicemail, e-mail and in-person requests for assistance from users experiencing problems with any Microsoft product, Five9/Velocify, general PC, network, or printers.
- Resolves basic Support Issues, by providing tier 1 level support.
- For more complex issues, documents and escalates issues to tier 2 support.
- Documents and tracks issue occurrences using Monday.com.
- Performs installations, sanitation, modifications, and repairs on PC’s and peripheral devices as directed.
- Runs diagnostics and security scans on computer hardware.
- Maintain daily performance and security of computer systems.
- Provides on-call escalation, including on-call support for outages and critical events.
- Works under minimal supervision on projects.
- Displays proficient ability to solve problems.
- Is comfortable with some technical documentation.
- Oncall (after-hours) availability is required
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate's degree or equivalent from two-year college or technical school; or six months to two years related experience and/or training; or equivalent combination of education and experience.
Fluency in the English language is a must.
Computer Skills
To perform this job successfully, an individual should have knowledge of IP, VoIP, Windows OS, VPN, Ethernet Technologies, Five9, Microsoft Office365. Familiar with standard concepts, practices, and procedures within the IT field.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to stand; walk and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
What MobileHelp Offers:
- Health, Dental & Vision Benefits
- 401(k) Plan (with match)
- Company-Paid Basic Life, Short & Long-term disabilities
- Holiday/Paid Time Off
(All communications are done via e-mail. Please check your spam/clutter/junk folders to ensure nothing is missed)
NOTICE TO RECRUITERS: We will not accept unsolicited resumes from any source other than the candidate or approved vendors. Please do not contact or forward resumes to our company. Any unsolicited resumes will be considered MobileHelp property. MobileHelp will not be responsible for any charges or fees related to unsolicited resumes.
An Equal Opportunity Employer Supporting a Drug-free Workplace
MobileHelp is an E-Verify employer and will provide the federal government with Form I-9 information to confirm that your are authorized to work in the U.S. For more information, please visit https://www.e-verify.gov/
