Helpdesk Technician

Yamaha Guitar Group is a leading manufacturer of electric guitar and bass products, consisting of the “Line 6”, “Ampeg”, “Cordoba” & “Guild” brands. We are looking for a Heldesk Technician to join the team!

The Helpdesk Technician is primarily responsible for front-line support for all end-user computing needs. The technician will work with other members of the team to deliver a high-level of customer-centric support for onsite and remote employees to ensure they are able to meet their goals effectively and efficiently. The job has a wide variety of tasks including, but not limited to: deploying new computers, replacing faulty hardware, troubleshooting local and remote hardware and software, managing the purchase process of both computers and accessories, deploying phones, maintaining inventory, managing our desktop management environment and documenting and updating procedures.

The candidate will be expected to analyze end-user computing requirements (hardware and software) to recommend to Sr. Director appropriate, cost-effective solutions. While this role is first tier support, there are opportunities to work on projects and expand your knowledge and contribution to Yamaha Guitar Group.

This is a critical position in a creative, fun, and driven work environment. Yamaha Guitar Group is a small company, so our ideal candidate can work cross-functionally and collaborate to find the best solutions to complex problems. Our company has a unique culture, including game nights, company “jams”, and corporate sustainability and responsibility efforts to constantly improve our impact globally.
This Role will be hybrid based from our Oxnard office and individual must be comfortable commuting to the office 3 days a week.
Essential Job Descrition

• Be able to troubleshoot windows and macOS locally and remotely
• Firm grasp of Microsoft Office and Office 365
• Creating and updating accounts in Active Directory / MS Entra ID.
• Triage helpdesk tickets to ensure SLA levels
• Ensure documentation is current for common procedures
• Manage phone moves, adds, and changes
• Be familiar with basic network terminology, infrastructure and protocols. This includes VLANs, routing, firewalls
• Experience with Desktop Management tools like Intune and JAMF.
• Participate in on-call, after hours response
• Performs other responsibilities as needed

Experience/Qualifications
What you Bring to the table
Qualifications

• Strong knowledge of desktop computing ( latest versions of windows and macOS )
• Minimum 3 years in helpdesk role
• Highschool Diploma or GED
• Able to work independently to drive tasks to completion
• CompTIA A+ or similar certificates in windows, macOS, networking or sufficient experience
• Have a great customer service attitude and ability to stay calm in all situations
• Effectively communicate in person, via phone, email, chat, text
• Be proactive on task management and follow-up
• Linux experience a plus
• Willingness and desire to learn new technologies quickly
• Ability to work extended hours, to multitask and prioritize.
• Ability to effectively communicate with a diversity of individuals and to evaluate situations and to act quickly.
• Internally motived and independent work ethic.

What We Bring To The Table

• Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k
• Employee Assistance wellness programs
• Employee product purchase program
• Flexible work options
• Casual dress
• Vacation, sick-time, personal time, volunteer time
• 8 Company Holidays, 2 floating Holidays
• Hourly Salary Range is DOE $24.00-$28.84

The posted pay range values provide the candidate with guidance on annual base compensation for the position, exclusive of overtime, and benefits-related compensation, over a range of qualifications that may fit hiring objectives. Yamaha Guitar Group will consider the individual candidate's education, work experience, applicable knowledge, skills and training, among other factors, when preparing an offer of employment.
So if you want to help us define the next generation of music products and instruments, we’d love to hear from you!