Address
Form of work
SalaryThe Opportunity
If you like to innovate, help others, and enjoy a fast-paced job, apply now to join our team!
Pay
$20.00 - $24.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
Benefits
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Employee assistance program
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Responsibilities
- Provide professional and confidential HR Helpdesk support to callers utilizing case management tools.
- Research and resolve tier one cases in a proactive, sensitive, and team member-focused manner while meeting department service level agreements.
- Escalate cases to the appropriate team in accordance with HR Shared Services policies and procedures.
- Refer current and retired team members to HR self-service technology, outside vendors, or other resources when required.
Qualifications
- 1-3 years’ of experience in a high-volume customer service role required.
- High school diploma or GED required.
- Strong communication, and interpersonal skills required.
- Experience with HR, payroll and time-keeping systems preferred.
- Excellent time management and prioritizing skills.
- Ability to demonstrate integrity when handling sensitive and confidential information.
- Must be able and willing to work a varying schedule weekdays between 9 AM - 8 PM ET, and weekends between 9 AM - 5:30 PM ET. Some holidays will be required also.
Shift Details
Day shift
Evening shift
Holidays
Weekends
Who We Are
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
