Systems Admin/Helpdesk

Role: Systems Admin/Helpdesk
Location: Foster City, CA - Onsite required 3 days/week
Type: Contract
Length: Dec 31 2020 start, + long term

Description: I.T. Solutions has an immediate need for a Tier 2 Windows Support Specialist with one of our pharmaceutical clients.

• Troubleshoots Windows and networking issues for resolution
• Escalates to or consults with senior staff when solution is unclear to determine a solution.
• Identifies critical issues and engages the team for facilitation and resolution.
• Reports problems with procedures and suggests improvements.
• Document work instructions, SOPs and related materials

Requirements:

• 6-10 years Windows troubleshooting help desk experience required. -Win 7 and Win 10 experience a must
• Experience with Microsoft SCCM/Ghost Imaging
• Active Directory experience a plus
• Has documentation experience, writing work instructions, SOPs, etc.
• Outstanding interpersonal and soft skills.
• Ability to deal with all situations with exceptional customer service.
• Excellent problem diagnosis and problem solving skills. Ability to analyze customer problems by type and severity for problem determination and resolution.
• Experience supporting and trouble shooting network connectivity
• Strong verbal and written communication skills.
• Previous experience using a call/incident tracking system.
• Well rounded experience in all other help desk tasks
• Previous pharmaceutical/biotechnology or other Life Sciences experience a plus
• Experience working in GxP environment preferred

While we as an employer do not require proof of vaccination to be considered for employment, the client of this role requires proof of a COVID-19 vaccination. An exception of this requirement may be accommodated, as required by law, for individuals who are unvaccinated due to a disability, pregnancy or religious belief.