It Consultant / Helpdesk Technician

Job Description:

Technician will be responsible for supporting end users at client locations and provide HelpDesk/remote assistance from our office in Purchase, NY. Responsibilities include installation, configuration, troubleshooting, and maintenance of business computers, cloud services, VoIP infrastructure, and servers.

This is a mid-level position which provides analysis, troubleshooting, and requires excellent communication skills. The ideal candidate can work independently as well as in a team environment to troubleshoot and resolve problems. The ability to communicate effectively with multiple clients as well as with internal teams is critical to this position. Work will be at the Purchase, NY office with onsite field work required.

Duties:

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  Software and hardware installation/maintenance

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  End-User telephone support

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  Complete work on assigned tickets

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  Documenting, tracking, and monitoring issues to ensure a timely resolution

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  Rely on instructions and pre-established guidelines to perform the functions of the job

The ideal candidate is detail-oriented, thorough, and must be able to follow through to the completion of a task. Additionally, the candidate:

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  Possesses excellent communication skills including oral and listening skills

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  Must keep the team informed for consistency in responses and produce clear documentation

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  Must be able to multi-task, remaining clearly focused on several tasks at once

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  Contributes to team effort by accomplishing related results as needed

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  Will advance technical knowledge through continuous education (training courses, publications, etc.)

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  Will be able to learn new skills and adapt to new procedures

Skills/Qualifications:

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  Deploy/install, manage, and support desktop operating systems

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  Configure and troubleshoot hardware

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  Configure and troubleshoot network access/connectivity

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  Install, support, and maintain desktop applications

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  Have knowledge of commonly-used concepts, practices, and procedures within the IT field

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  Office 365 deployment and administration

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  Basic active directory / server skills

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  Touch type 40+ words per minute

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  A+ and Network+ Certification any other additional industry certifications are a plus

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  2 year of hands-on experience, including HelpDesk - preferably in a managed services environment

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  Must have appropriate, reliable vehicle for field service

Job Types: Full-time, Part-time

Experience:

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  IT: 2 years (Required)

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  Touch-Typing/Keyboarding: 2 year (Required)

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  Helpdesk: 2 year (Preferred)

Education:

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  High school or equivalent (Required)

License:

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  Driver's License: I am currently acquiring this license/certification and it will be complete in the next 30 days (Required)

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  A+ Certified: I am currently acquiring this license/certification and it will be complete in the next 30 days (Required)

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  Network+: I am currently acquiring this license/certification and it will be complete in the next 30 days (Required)

Work authorization:

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  United States (Required)

Work Location:

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  One location

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  On the road

Benefits:

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  Paid time off

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  Health, dental, vision Insurance

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  Long Term Disability Plan

This Job Is Ideal for Someone Who Is:

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  Dependable - more reliable than spontaneous

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  People-oriented - enjoys interacting with people and working on group projects

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  High stress tolerance - thrives in a high-pressure environment

This Company Describes Its Culture as:

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  Detail-oriented - quality and precision-focused

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  Outcome-oriented - results-focused with strong performance culture