Computer Helpdesk Support Technician

We are seeking a Computer Helpdesk Support person to join our team. You will resolve computer-related issues across many different disciplines for our clients.

Responsibilities:

• Provide technical assistance with computer hardware and software.
• Resolve issues for clients via phone, in person, or remotely.
• Setup new computers and devices such as printers, scanners, etc.
• Preform basic tasks such as setting up user accounts, email accounts, joining computers to a domain.
• Track customer issues and resolutions
• Basic Linux administration

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Basic understanding of DNS, DHCP, Basic Routing, Active Directory, VPN's and Firewalls, Linux (Ubuntu Primarily) administration.
• Ability to troubleshoot and think on your feet.
• Ability to multitask
• Strong troubleshooting and critical thinking skills
• Strong customer services skills are a must!