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Form of workWHO WE ARE
Since our founding in 1980, HB Workplaces has been the creative force behind some of Intermountain West’s most prestigious commercial, healthcare, education, and government projects. From initial installation to maintenance and support long after the sale, we offer a full menu of solutions and services for interior environments. We are committed to creating great places to work, learn, and heal.
ABOUT THE ROLE
HB Workplaces, the largest contract furniture dealer in the Intermountain West, is seeking a full-time Project Coordinator for our Boise location. We have a fantastic opportunity that will put your coordination skills to the test as you'll be at the helm of the entire sales order fulfillment process, from order entry to final punch list resolution. You'll provide invaluable support to our sales team and ensure our customers receive accurate and timely service. Your role will involve coordinating order entry, order management, factory interface, and order close-out. If you're ready to take on this exciting challenge, join our team and let's conquer the world of coordination together!
Location: Boise, Idaho
Schedule: Mon-Fri, 8-5
Position type: Full-time, Hourly pay
WHAT YOU'LL DO
- Communicate directly with customers to provide updates on order status, resolve punch list issues, and schedule deliveries or installations.
- Take charge of initiating and overseeing deliveries and installations, ensuring efficient order management for all projects, including large-scale ones.
- Serve as a knowledgeable resource, answering customer inquiries and providing clarification on any order-related concerns.
- Skillfully complete order placement, considering factors such as phasing, delivery dates, and designated ship-to locations, following instructions from project managers, account managers, or installation managers.
- Assist in determining fees, discounts, and generating quotes for customers, contributing to the smooth sales process.
- Thoroughly check order acknowledgments against original orders, promptly resolving any discrepancies with the factory, and promptly sending acknowledgments to customers while confirming ship dates.
- Enter orders specifically for punch list or warranty work and proactively follow up to ensure all punch list items are addressed in a timely manner.
- Generate work orders and coordinate with the installation team to facilitate the final delivery and installation process.
- Maintain meticulous and accurate records, including sign-offs, approvals, and key decision records, ensuring comprehensive documentation.
- Verify project completion and diligently ensure timely and accurate invoicing for all completed work.
- Embrace additional duties and responsibilities as assigned, contributing to the overall success of the team and organization
WHAT WE'RE LOOKING FOR
- Associate or Bachelor’s degree from an accredited college or university
- 3+ years of experience in sales support, customer service, and data entry
- Experience in the furniture or construction industry is preferred but not required
- Strong proficiency in Microsoft Office Suite and the ability to quickly learn new applications is required
- Professional demeanor and approach; collaborative attitude is essential
- Excellent written and verbal communication skills
- Must complete tasks in a timely and accurate manner
WHY WORK AT HB?
- Hybrid work schedule promoting a work-life balance
- Competitive medical, dental, and vision packages
- Wellness Program and perks
- Employer Paid Life Insurance
- Paid time off
- Company-paid holidays each year
- 401(k) plus company performance-based match program
- Short-term and long-term disability
- Discounted gym memberships
- Tenure recognition awards
- Generous employee discounts on all products we sell
Can't wait to see your application!
