Address
Form of workApplication Instructions:
External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.
Please add your cover letterand any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.
Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.
** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.Job Description SummaryThe Program Manager serves as a center point to ensure the orderly operation of the Department of Counseling and its delivery of online and in-person graduate and undergraduate-level courses. This position is responsible for academic program management within the graduate department of Counseling. While serving as the primary contact for program support, this person performs a variety of administrative, academic, and student programming duties. Responsible for working across departments to ensure program integration and utilizing data and technologies, including databases and CRMs to execute tasks. Assists with recruitment and marketing efforts and supports Faculty and students. Communicates with prospective, admitted, and current students.This position reports to the Dean of Counseling and works with a variety of departments within the Graduate School of Arts and Sciences, along with external agencies and organizations. Maintains partnerships with cross-campus departments. Interacts regularly with graduate school students, faculty, and staff.Job Description
- Works with the Department Chair to address and update operations, policies, and procedures associated with the program.
- Manages faculty advising for campus and online graduate students.
- Manages marketing, registration, and continuing education hours for professional development events.
- Collaborates with the Department Chair to manage the distribution of staff responsibilities.
- Participates in online program committee meetings.
- Collaborates with the Online Program Director to manage the recruitment, hiring, and assignment processes for practitioner instructors.
- Collaborates with Online Program Manager personnel, the Online Program Director, and department staff to identify, contact, and support at-risk students in the online counseling program.
- Monitors student evaluations of practitioner instructors.
- Collaborates with the Department Chair and program directors to oversee compliance of all programs with accrediting bodies, as well as with graduate school policies.
- Collaborates with the department’s CACREP liaison to draft documents required for recertification, and facilitates the management of on-site visits by credentialing boards.
- Manages the budget and provides quarterly reports to the Department Chair.
- Apportions budget expenses between online and in-person programs.
- Assists faculty in the strategic planning process.
- Distributes department meeting minutes.
- Estimates the number of course sections to offer in the online counseling program each semester.
- Attends and helps coordinate residency activities.
- Prepares and submits aid requests for continuing in-person students.
- Coordinates with the Online Program Director to manage student withdrawal and reinstatement processes.
- Tracks faculty teaching assignments and loads
- Fulfills other duties as assigned by the Department Chair and Online Program Director.
- Strong interpersonal skills and ability to work effectively with a wide range of constituencies.
- Excellent communication skills, both oral and written.
- Strong customer service skills that reflect genuine care for and interest in others.
- Professional commitment to ethics, particularly confidentiality.
- Strong organizational skills and comfort with automated systems.
- Exceptional experience with educational technologies (e.g., e-portfolio system).
- Demonstrated proficiency in Microsoft Office, Google Suite, and admissions software.
- Ability to take direction, work independently, and work with others as part of a team.
- Experience with program evaluation and student learning outcome monitoring.
- Experience with program accreditation, particularly writing accreditation reports and gathering supporting documentation.
- Ability to work evenings and weekends during admissions events and residency weekends.
Education, Experience, and Training
- Bachelor’s degree and 3 years of experience with programs, events, or customer-driven environments, preferably higher education. Master’s degree preferred.
- Proficiency in Windows, Google Apps, Word, Excel, and other relevant internet-based software.
- Ability to organize workflow, direct multiple tasks, coordinate multiple activities, and meet deadlines in a team-oriented environment.
- Ability to interact with students, faculty, and other staff members to accomplish programmatic goals.
- Ability to manage and maintain confidentiality of data and information.
- Excellent communication skills, both verbal and written; excellent interpersonal skills.
- Excellent organizational and time management skills.
- Ability to research, gather, and analyze data; compile information; and prepare reports.
