Senior Program Manager – Customer Engineering

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

The Opportunity

• The Adobe Commerce Customer Engineering team is looking for a Sr. Engineering Program Manager to join our Cloud Operations team.
• As a high-growth, digital experience company, we are looking for an experienced Program Manager, you will play a crucial role in overseeing and driving the successful delivery of technical projects, ensuring alignment with business objectives and expectations.

What you'll Do

• Collaborate with cross-functional teams, including engineering, product management, and business, to define project scope, goals, and deliverables.
• Create and maintain project plans, timelines, and budgets, ensuring adherence to quality standards.
• Implement modern agile methodologies to optimize project execution and promote continuous improvement.
• Apply AI and ML skills, such as natural language processing (NLP), recommendation systems, and predictive analytics, to enhance engineering processes, improve system performance, and drive innovation.
• Work closely with architects and developers to ensure the best technical solutions are crafted with the customer journey in mind.
• Provide regular status updates and reporting to collaborators, highlighting progress, challenges, and key decisions.
• Proactively identify risks, issues, and dependencies, and develop mitigation strategies to minimize project impacts.

What you need to succeed

• 10+ years of enterprise application and cloud experience working on transformational engineering and business programs.
• Minimum 5 years of technical leadership experience
• Cloud expertise deploying, and handling scalable and resilient cloud infrastructure, using services provided by leading cloud providers (e.g., AWS, Azure, GCP).
• Experience with running Adobe Commerce (Magento) or e-commerce platforms, including understanding of its architecture, modules and customizations capabilities.
• Familiarity with web technologies such as HTML, PHP, Javascript, Databases, APIs and understanding of e-commerce concepts including merchandising, payment gateways, shipping, order management and SaaS architecture.
• Understanding of enterprise platforms and applications (e.g., Microsoft Dynamics, Power Automate, Copilot and Jira)
• Excellent verbal and written communication, presentation and facilitation skills. Strong analytics & discernment are important.
• Risk Management: Ability to assess, communicate, and proactively address project risks.
• Resource Management: Proficiency in handling initiatives across shared resources, identifying constraints, and driving projects to completion.
• Observability: Skill in packaging project plans into easily observable views for collaborators and teams, ensuring visibility and progress tracking.
• Experience with Agile, Kanban, scrum and other industry standard development methodologies.
• Experience leading large geographically-distributed core teams
• Shown experience leading/implementing self service & knowledge management
• ITSM/ITIL Foundations, LSS Certifications, or PMP desired
• Ability to work both independently and as part of a team in a fast paced environment
• End-to-End, holistic, strategic problem solver
• Ability to travel up to 25% (when possible)

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $123,400 -- $224,100 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.