Principal, Customer Resiliency Program Manager

Requisition ID # 157657 

Job Category: Project / Program Management 

Job Level: Manager/Principal

Business Unit: Engineering, Planning & Strategy

Work Type: Hybrid

Job Location: Oakland; Alameda; Alta; American Canyon; Angels Camp; Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch Camp; Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French Camp; Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Goodyear; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Houston; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale; Oakhurst; Oakley; Olema; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Sacramento; Salida; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Washington; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City

Department Overview

PG&E’s Customer Generation and Storage (CG&S) team is comprised of two teams, the Customer Resiliency team and the Distributed Generation team.

PG&E's Customer Resiliency organization’s mission is to support critical customers with self-generation options and mitigate the impact of potential loss of power from events such as Public Safety Power Shutoffs (PSPS), Enhanced Power Safety Settings (EPSS), and other outages.  The team oversees various programs to reduce the cost of backup power options, such as the Self-Generation Incentive Program (SGIP), Portable Battery Program (PBP), Disability Disaster Access and Resources (DDAR) program in partnership with the California Foundation for Independent Living Centers, Generator and Battery Rebate Program, and several Fixed Power Solutions programs. Additionally, the Customer Resiliency organization is responsible for implementing the plan to install Behind the Meter (BTM) batteries for our customers most impacted by EPSS outages.  The talents, skill, enthusiasm, drive, and team spirit of Customer Resiliency employees are truly the backbone of our success.

The Distributed Generation team interacts extensively with regulators, vendors, DG and storage industry experts. We also collaborate extensively with other departments in PG&E to support and enhance the DG customer experience and proactively drive new policies; those partners include Information Technology (IT), Billing, Pricing Products, Electric Grid Interconnection (EGI), the Customer Contact Center, Customer Service, Solutions Marketing and Customer Communication, Energy Policy and Procurement, Law, and Regulatory Affairs.

Position Summary

This position will report to the Manager of the Customer Resiliency team and be part of the overall CG&S Extended Leadership Team.  The position will have exposure to higher level Load Management Solutions, Utility Partnerships & Innovations, and Engineering, Planning, and Strategy leadership discussions as well as backing up CG&S leaders on the team as needed.

This position is hybrid, working from your remote office and your assigned work location based on business need. The remote work location must be in California, and the assigned work location will be within the PG&E service territory.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed between the entry point and the middle of the range, the decision will be made on a case-by-case basis related to these factors.​ This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

A reasonable salary range is:

Bay Area Minimum: $140,000

Bay Area Maximum: $238,000

and/or

California Minimum: $133,000

California Maximum: $226,000

Job Responsibilities

• Leverage deep understanding of utility program management to provide support to the team across the portfolio of Customer Resiliency programs, specifically providing support with program origination / standing up new systems and offerings, such as new AB 209 battery and solar incentives.
• Help with expansion of program offerings to implement PG&E’s behind the meter (BTM) battery strategy. This may include standing up new programs or scaling existing ones.
• Support Customer Resiliency program data requests received from various internal and external parties, including developing tools to standardize and improve processes related to data requests. The candidate should have strong analytical skills and the ability to work with large data sets.
• Coordinate with cross functional teams on battery testing and risk modeling to inform PG&E’s future battery program models.       
• Help the team formulate and promulgate a long-term strategic vision for BTM programs and technologies at PG&E with a focus on key PG&E objectives (e.g. resiliency, affordability, customer focus)
• Effectively partner cross functionally with Engineering, Planning, and Strategy, Customer Care, EGI, Law, Business Finance, Risk, and Regulatory Proceedings teams.
• Communicate program strategies, statuses, and effectiveness clearly and concisely to leadership.
• Refine operational processes for a sustained optimal program steady state
• Perform benchmarking with other investor-owned utilities (IOUs) in California and nationwide
• Represent PG&E on joint IOU monthly calls
• Develop and maintain key performance indicators and dashboards to report out on program progress and accomplishments
• Help create a high performing work environment consistent with PG&E’s values: Speak up. Act with integrity. Be a safety champion in words and deeds. Help maintain an open environment free of retaliation.
• Enhance team performance by mentoring team members, improving our work processes and prioritization. Identify resource mapping and gaps; capture opportunities to streamline workflows.  Refine team objectives and coordinate alignment with PG&E partners and leaders.
• Work with Directors and Managers across functions to influence decisions
• Communicate complex ideas to diverse audiences using a variety of media
• Work closely with subject matter experts and leaders to resolve issues and customer escalations
• Continuously seek to improve the customer experience

Qualifications

Minimum:

• Bachelors degree or equivalent experience
• 10 years of experience in program management, project management, and/or account management or similar

Desired:

• Advanced knowledge of program management
• Ability to use understanding of the business to help drive strategic decision making and recommend operational improvements
• Deep knowledge and expertise of business and industry drivers
• Ability to lead large and complex projects working with cross-functional teams
• Ability to create compelling business cases based on complex business environments and inputs
• Adept at addressing issues with diplomacy and tact
• Ability to educate leaders inside and outside of the department through data analysis, insights, and recommendations
• Demonstrated proficiency in achieving results by leading and influencing matrixed teams
• Strong, proven relationship building capabilities with internal partners and external suppliers