Patient Services Rep - Call Center

Summary:

This position is for the Call Center dept. Under the supervision of the Practice Administrator & Nurse, perform routine clerical duties, answer patients' questions or concerns, and other duties as directed by supervision.

Requirements:

• Responsible for the integrity of the data.
• If needed, request patients' Medical Records.
• Manage a large amount of inbound and outbound calls.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

• High School Diploma or equivalent required
• Minimum of one (1) year customer service experience required
• Demonstrated typing skills for CRT input required
• Demonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial information
• Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress
• Bi-lingual, Spanish preferred

Equal Employment Opportunity/Affirmative Action:

The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment.

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