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SalaryPatient Communication Specialist
Group Health Dental - Times Square, Manhattan
Group Health Dental, a state-of-the-art dental practice located in the heart of Times Square, is looking for a dynamic and passionate Patient Communication Specialist. This pivotal role is at the forefront of our operations, serving as the primary link between our patients and the exceptional dental services we provide. As part of a busy, well-functioning 19-operator office, you'll be primarily stationed within our Call Center, embodying the voice and ethos of our practice to every caller.
Schedule:
Monday- Friday
8:30 am -5: 30 pm
What We Offer
A positive and growth-oriented work environment.
Comprehensive benefits package including Medical, Dental, Vision Insurance, and a 401k retirement plan with a 4% match.
Generous paid time off, including sick days, holidays, and a 10-day vacation.
Opportunities for career advancement and professional development.
Key Responsibilities
Customer Service Excellence: Handle incoming calls with grace, scheduling appointments, and providing information with a smile that can be heard through the phone.
Administrative Mastery: Draft correspondence, manage electronic files, and assist with financial administrative tasks to keep our office running smoothly.
Team Collaboration: Support the Department Manager in ensuring seamless patient services and contribute positively to team dynamics.
Problem Solving: Tackle challenges with creative solutions and provide steadfast support in resolving patient and team concerns.
Requirements
Experience: At least 2 years in customer service, radiating a sparkling personality.
Skills:
- Proficient in computer navigation, multiple phone line systems, and various software applications (G-suite, Asana, Slack, Open Dental, Zoom – training available).
- Exceptional verbal communication, including the ability to manage difficult conversations with empathy and professionalism.
- Bilingual abilities in Spanish are highly preferred, enhancing our capacity to serve diverse communities.
- A knack for multitasking, staying organized, and maintaining emotional stability under pressure.
Attributes: Self-starter with leadership qualities, friendly, motivated, energetic, and an enthusiastic team player.
How to Apply
If you're eager to contribute to a harmonious workplace where patient care and team support are paramount, we would love to hear from you. Visit our websites at www.myunderbite.com and www.grouphealthdental.com to learn more about us and apply directly here on Indeed.
Join us at Group Health Dental and make an immediate impact, not just on our operations but on the lives of the patients we serve. We're looking forward to welcoming a new member to our team who shares our passion for excellence in dental care and patient communication.
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
- Office
Experience:
- Dental receptionist: 2 years (Required)
Ability to Relocate:
- New York, NY 10036: Relocate before starting work (Required)
Work Location: In person
