Call Center Representative

Eagle Rock Properties is a privately held company with over 20 years of experience in acquiring, financing, developing, leasing, managing, and disposing of real estate. Headquartered in Plainview NY, our company has over 250 real estate professionals currently operating roughly 8,000 apartments throughout Connecticut, Maryland, Massachusetts, New York, New Jersey, New Hampshire, Virginia, and Pennsylvania. The company is solely focused on Eagle Rock's owned assets and does not third party manage. We are currently seeking a Call Center Representative at our Plainview, NY headquarters.

Job Description:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• Call clients and customers to inform them about past due balances and schedule payment arrangements
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing and other account items
• Collaborate with other Call Center professionals to improve customer service

The ideal candidate will have:

• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company's products and/or services
• Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
• Ability to speak multiple languages, especially those common among callers