Patient Scheduler

Position Summary: Performs administrative duties associated with patient appointments such as checking in patients, scheduling appointments, and answering the phone. Maintains provider schedules and clinic flow by notifying technicians or providers when the clinic is behind.

Critical Tasks:

· Schedules Optometry appointments over the phone.

· Schedules Optometry primary care appointments or follow-up appointments.

· Confirms appointments via phone and mail.

· Sends Did Not Keep Appointment (DNKA) letters and reschedules patient appointment.

· Ensures patients are scheduled with a provider in a timely manner by managing and tracking patient backlog.

· Ensures accessibility of appointment by scheduling transportation for patient when needed.

· Maintains cleanliness of front desk and waiting room.

· Checks in and out appointed patients.

· Serves as a resource for staff by performing a variety of customer service and routine administrative tasks.

· Maintains call log and call log notes and enters information into appropriate systems.

· Performs other job-related activities as requested.

Position Performance Indicators:

· Understands best practices and methods of quality customer service.

· Adheres to all policies, procedures, and standards of patient scheduling.

· Demonstrates knowledge of available transportation resources.

· Protects patient privacy in accordance with Health Insurance Portability and Accountability Act (HIPAA) and GRHC’s Code of Ethics.

· Adheres to GRHC’s service standards and organizational values in interactions with GRHC patients, other customers, and fellow employees.

· Understands and follows safety standards in all aspects of performance of the above functions. Attends safety education sessions.

· Maintains professional yet caring demeanor throughout all patient interactions.

· Works productively and cooperatively with a wide array of key executive, leadership, other departments, and vendors.

· Adheres to GRHC’s service standards and organizational values in interactions with GRHC patients, other customers and fellow employees.

Additional Position Performance Metrics:

· Performs all critical tasks on a timely and increasingly efficient basis.

· Exhibits behaviors continuously in the best interests of employee, patient, medical, and service needs.

· Adheres strictly to the principle of confidentiality.

· Complies with all GRHC policies, procedures, and directives.

· Communicates thoroughly and productively with other employees on all work-related subjects.

· Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.

· Demonstrates ability to relate to diverse cultures and specifically the Gila River Community and/or other Native American cultures and community health services.

Required Qualifications:

· High school diploma or GED required.

· 1+ year of scheduling, screening, or customer service experience in a healthcare clinic required.

· Previous Medicare, Arizona Health Care Cost Containment System (AHCCCS), and Resource and Patient Management System (RPMS) experience preferred.

· Knowledge of medical terminology.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the critical tasks of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform those critical tasks.

· Environment: Work is performed primarily in a standard clinical or hospital environment with public contact and frequent interruptions.

· Physical: Primary functions require sufficient physical ability and mobility to work in a clinic or hospital setting; to stand, sit, or walk for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate medical and office equipment requiring repetitive hand movement and fine coordination; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.

· Vision: Ability to see in the normal visual range with or without correction.

· Hearing: Ability to hear in the normal audio range with or without correction.

Work Environment: The work environment characteristics described here are representative of those an employee will encounter while performing the critical tasks of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the critical tasks.

· High performance standards with a focus upon coordination, dependability, and service to clients.

· Highly professional, clean, and organized.

· The noise level in the work environment is usually quiet.

Job Type: Full-time

Pay: $17.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Free parking
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Scheduling: 1 year (Required)

Ability to Relocate:

• Sacaton, AZ: Relocate before starting work (Required)

Work Location: In person