Address
Form of workJob Description
Are a dynamic communicator with a passion for providing exceptional Customer Service? We are seeking enthusiastic individuals to join our team as a Customer Service Representative / Patient Scheduling in our call center. If you thrive in a fast-paced environment, enjoy helping customer, and possess excellent communication skills, we want to hear from you!
Our work environment includes a modern office setting.
Responsibilities:
-Handling inbound calls from customers with professionalism, empathy and a solution orientated approach
-Make outbound calls to follow up on customer inquiries, resolve issues and gather feedback
-Verify patient identification on EPIC/guarantor via EPIC and Salesforce systems
-Confirmation of insurance and making all necessary changes in EPIC and Salesforce
-Schedule appointments in EPIC and document in Salesforce and or uploading required documents in EPIC
-Tasking accounts for scheduled appointments to have the authorization/referral obtained for the scheduled services
-Documenting reasons and statuses in EPIC and Salesforce for any information provided by patients such as declining of services
-Maintain thorough and accurate records of customer interactions
-Meet or exceed performance goals and quality standards
-Collaborate with team members to continuously improve processes and customer satisfaction
Qualifications:
-Previous Customer Service experience in a healthcare call center environment is a plus
-exceptional verbal and written communication skills
-Strong attention to detail
-Ability to remain calm and professional in a high pressure situations
-Proficient computer skills
-A commitment to delivering outstanding Customer Service
Benefits:
Competitive salary and paid training
Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
Staff BBQ and Company Events
Free on-site parking
Paid time off
Referral program
Ongoing training and career advancement opportunities
Seize the opportunity to advance your career in Customer Service!
Required Hours: Monday to Friday: 7am to 4pm
Come join our FDR Alliance Team!
Financial Debt Recovery Ltd. répond aux besoins des entreprises en matière de gestion du crédit et des revenus, en se concentrant sur les services de recouvrement des comptes. FDR fournit des services de recouvrement à un large éventail de grandes organisations canadiennes à travers le pays. Nos clients comprennent actuellement l’Unité de gestion des collections du gouvernement de l’Ontario, les plus grands portefeuilles automobiles, de nombreuses banques à charte du Canada et une vaste base commerciale de clients. Nos clients comptent désormais sur FDR pour des résultats éprouvés et une assistance dans la gestion de leurs portefeuilles en contrôlant les impayés et en augmentant les recouvrements.
Agility One Outsourcing fournit à ses clients des solutions commerciales de gestion de centre d'appels et d'externalisation. Notre activité s'appuie sur des systèmes de pointe et une technologie de pointe.
FDR Ltd / Agility One Outsourcing Inc. est un employeur garantissant l'égalité des chances et engagé en faveur de la diversité et de l'inclusion sur le lieu de travail. En conséquence, nous fournirons des aménagements tout au long du processus de recrutement, de sélection et/ou d'évaluation ou pendant l'emploi aux candidats handicapés. Si vous avez besoin d'aménagements à tout moment au cours de votre recrutement, sélection/évaluation ou emploi par la suite, veuillez contacter le service des ressources humaines et nous en informer. Par la suite, nous ferons tous les efforts raisonnables pour fournir une assistance appropriée.
--------------------------
The FDR Group of Companies
Financial Debt Recovery Ltd. provides corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest automotive portfolios, many of Canada’s chartered banks, and an extensive commercial base of clients. Our clients have come to rely on FDR for proven results and assistance in managing their portfolios by controlling delinquency and increasing recoveries.
Agility One Outsourcing provides clients with call centre management and outsourcing business solutions. Our business is supported by state-of-the-art systems and advanced technology.
FDR Ltd / Agility One Outsourcing Inc. is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, we will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, please contact the HR department and advise. Subsequently, we shall make every reasonable effort to provide appropriate assistance.
