Operations Coordinator

OPERATIONS COORDINATOR – LA CROSSE FESTIVALS, INC.

Why Us

For 62 years, Oktoberfest USA has been the premiere fall festival in the nation—a festival that brings the community together in an annual celebration that is based around tradition, heritage, and a celebration of volunteerism. To be a part of an organization that brings this to fruition every year is so much more than a job; it's a way of life shared with a "fest family" that has one common goal: to create a celebration that will bring the community together and provide opportunities for nonprofit organizations to earn much-needed assistance.

Job Summary

The Operations Coordinator will assist with the day-to-day operations of the organization and its events and support the activities of the larger Oktoberfest family. The position reports to the Executive Director, or person designated by the Executive Committee, and in conjunction with the entire Board, shares responsibility for the organization's sustainability and achievement of its mission and financial objectives.

Essential Duties and Responsibilities

Office Coordination

• Answer incoming calls; providing information, transferring calls and/or taking messages as necessary.
• Manage the shared office and ticketing email inboxes and delegate as appropriate.
• Greet walk up customers and assist as needed.
• Fulfill and ship online orders.

Event & Customer Service Coordination

• Handle requests, provide appropriate solutions for customers, and follow up to resolve any issues.
• Administer contracts based on direction from the Executive Director or Board of Directors.
• Fulfill ticket and sponsorship orders.
• Work in conjunction with event committees to meet timelines and objectives by attending assigned committee meetings and tracking progress.
• Assist with online and box office admissions for supplemental and Oktoberfest Royal Family events.
• Assist with admissions and event execution.

Operations Coordination

• Coordinate operational tasks under the direction of the Executive Director.
• Assist with the day-to-day financial operations.
• Monitor social media accounts.
• Maintain logs and spreadsheets for operational activities.
• Prepare and file forms and other documents.

Ideal Qualifications

• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among a customer service team
• Attentiveness and patience
• Time-management skills
• Ability to find the positive in any situation

Job Types: Full-time, Part-time

Pay: $18.00 - $23.00 per hour

Expected hours: 15 – 40 per week

Benefits:

• Flexible schedule

Schedule:

• Weekends as needed

Education:

• High school or equivalent (Preferred)

Work Location: Hybrid remote in La Crosse, WI