Address
Form of work
Salary- Provide leadership, direction, and oversight to team members in Customer Service department.
- Manages dealer Customer Service team, communicates job expectations, and performs appraisals and job reviews.
- Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
- Selects, supervises, develops, evaluates, and motivates team in the Customer Service department.
- Leads by example and provides consistent and frequent development feedback for the team.
- Customer Service Manager will work with inside sales, commercial and dealers to identify issues related to product order and execute resolutions.
- Provide support and assist clients via email, phone, and/or other remote methods.
- Address and respond to customer inquiries on products and services, including operational functions, and troubleshooting.
- Work closely with dealers, distributors, AZEK sales/Customer Service to prevent and solve product related field claims, concerns, or issues.
- Assists in the development and support of an effective claim’s management process. Monitors database for data integrity.
- Complies with established Delegation of Authority Approval Limits, seeks appropriate approvals as applicable. Supports all internal/external auditing initiatives to verify compliance to Financial Key Controls.
- Adheres to the AZEK Company Core Values, leads by example, and strives to improve the overall customer experience.
- Performs other assignments as directed.
- Bachelor's Degree (four-year college or technical school) OR an equivalent combination of education and experience
- 6-8+ years in Customer Service Management role; preferably in a manufacturing environment.
- Computer Skills: Strong computer skills to include Microsoft Word, Excel, PowerPoint, and Outlook. Data analytical skills within Excel including Pivot Tables to analyze product performance trends and monthly/quarterly reporting. Prior experience with CRM resources such as JDE/Sales Force a plus.
- Strong analytical abilities required.
- Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences.
- Strong communication skills: ability to speak clearly and persuasively in positive or negative situations.
- Ability to motivate teams to produce quality results within tight timeframes and simultaneously manage several projects.
- Ability to participate in and facilitate group meetings.
- Must be self-directed and motivated and able to multi-task in fast-paced, manufacturing environment.
“Are you concerned that you don’t meet every requirement listed above? Don't let that stop you from applying! Studies reveal that some applicants refrain from applying for jobs unless they fulfill every single requirement. We don't believe in the notion of a "perfect" candidate. If you are confident in your ability to excel in the role, adapt swiftly, and are committed to contributing to our mission of building a more sustainable future, we warmly welcome your application.”
Thirty (30) Days:
- Understand basics of Ultralox products.
- Understand basics of Ultralox customers.
- Acquire deep understanding of Ultralox products and challenges.
- Develop improved customer communication processes.
- Evaluate and restructure Customer Service processes.
The AZEK Company (www.azekco.com) is a $1 Billion and growing industry-leading manufacturer of beautiful, low-maintenance, and environmentally sustainable building products, with a focus on decking and outdoor living. Consistently recognized as the market leader in innovation, quality and aesthetics, products across AZEK’s portfolio are made from up to 100% recycled material and primarily replace wood on the outside of homes, providing a long-lasting, eco-friendly and stylish solution to consumers. We are committed to accelerating the use of recycled material in the manufacturing of our innovative products, keeping millions of pounds of waste out of landfills each year and revolutionizing the industry to create a more sustainable future. In June 2020, we completed a highly successful IPO (NYSE: AZEK).
We are committed to providing a diverse, equitable and inclusive workplace where diversity of all kinds is sought out, valued, respected, and appreciated. We are building and promoting a culture where everyone feels empowered to bring their full, authentic selves to work. It fuels our innovation, drives operational excellence and is a source of our competitive differentiation, while connecting us closer to our customers and the communities we serve.
Our compensation reflects the cost of labor across several geographic markets. The annual salary for this position ranges from $74,000 in our lowest market up to $85,000 in our highest market, plus bonus, equity, and benefits as applicable. The pay for roles at AZEK varies depending on a wide range of factors including but not limited to the specific work location, role, skill set, and level of experience.
