Ticket Operations Coordinator

Class: Full-Time, Non-exempt

The Milwaukee Bucks are looking for dedicated people who accept diversity, equity & inclusion in a workplace where everyone feels valued and encouraged.

It all begins with outstanding talent, It all begins with YOU! #FearTheDeer

• Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
• Pet Insurance
• 8 weeks of paid time off for parents to welcome newborns, adopted and foster children
• Unlimited PTO
• Professional Development through our internal learning & development program - Antler Academy
• Employee Resource Groups
• Milwaukee Bucks and NBA League Discounts
• Company Paid Parking and Phone Allowance

The Ticket Operations Coordinator will be responsible for providing administrative support to the Bucks Ticket Operations Team. This role will work closely with members of the Leadership team to assist with the meeting preparation, technology tools, special projects, and administrative tasks. This person can multi-task, thrive in high pressure environments work late nights/weekends.

• Provide consistent and outstanding customer service in all dealings.
• Adhere to the established policies and procedures in creating invoices, invoice payment, department records, and other essential planning .
• Maintain strong, collaborative inter/intra-departmental relationships.
• Complete regular status checks of ticketed events.
• Assist with event day operations and ticket processes as needed.
• Monitor multiple email mailboxes and voicemails to ensure rapid response.
• Assist in planning and implementing department outings, functions, and staff events.
• Assist in gathering agenda items and taking notes for various meetings.
• Track department staff needs and maintain our team’s calendar of events and schedules.
• Maintain departments SharePoint with up-to-date event information.
• Manage scheduling travel needs for leadership team.
• Oversee arena tour ticketing builds.
• Assist in execution of special projects.
• Other duties as assigned.

• Associate degree in Business Administration, Sales & Marketing or Communications plus one year of relevant experience in a Customer Service, Business Administrative, or Sales & Marketing role. Experience in the Sports and Entertainment Industry a plus.
• Strong organizational skills and attention to details.
• Ability to work independently, manage multiple projects concurrently, and meet assigned deadlines.
• Excellent communication and teamwork skills – professional attitude with the ability to connect with many different clients from an array of business backgrounds as well as different departments within the organization.
• Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.
• Outstanding analytical and problem-solving skills.
• A dedication to service excellence and customer satisfaction.
• Ability to prioritize and meet required deadlines.
• Outspoken, confident, persistent and goal oriented.
• While looking to succeed personally, be able and willing to support a team environment while adhering to the department’s objectives, goals, and mandates.
• Familiarity with event ticketing system a plus

All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.

The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation.

We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.