Address
Form of work
Salary- Accurately and efficiently process daily incidents of alleged abuse received by the Disabled Persons Protection Commission (DPPC) within the HCSIS system and in accordance with directives from the Senior Investigator. Intakes of emergency nature must be processed immediately. Create, label, and maintain physical case files for any material that may not be electronically maintained within the HCSIS system.
- The master file folder must include the name of the Individual, DDS log number, and DPPC Intake number(s), and any case information that cannot be uploaded into the HCSIS system. The file folder will be clearly identified by DDS Log and DPPC intake numbers and indicate whether the intake is screened in or out. A document clearly explaining the contents and location of the physical file must be uploaded to the corresponding case within the HCSIS system.
- File all master file folders in the appropriate file cabinet in sequential order. Maintain an accurate filing system that provides for expeditious retrieval of cases and information.
- Generate reports and complete all special assignments as requested by the Senior Investigator, Deputy Director, or Director.
- Handle all intra-agency, inter-agency, and external inquiries professionally and expeditiously, and make certain to keep the Senior Investigator informed of any sensitive information.
- Identify deficiencies within the investigative systems/procedures and make appropriate recommendations concerning improvements in quality and efficiency.
- Provide administrative support to the unit, including but not limited to typing, photocopying, filing electronic and physical documents, faxing, scheduling appointments, coordinating office activities/meetings/events, ensuring the office maintains adequate supplies, and lending basic technical support relative to HCSIS, Meditech, and Microsoft Outlook, Word, and Excel.
- Mail all required materials to the appropriate parties as directed by the Senior Investigator.
- Maintain all incoming and outgoing mail and deliver to appropriate staff as designated by the Senior Investigator.
- Participate in meetings and maintain meeting minutes, as directed by the Senior Investigator.
- Dispose of all materials of a confidential nature in an approved manner as directed by the Senior Investigator and where required following the receipt of the required authorization.
- Maintain the confidentiality of Investigation Division business with the utmost confidence.
- Applicant must have at least two years of experience in office management, office administration, business administration or business management.
- Demonstrated ability to use Microsoft Outlook, Office, and Excel.
- Demonstrated ability to answer telephone calls in a pleasant and professional manner.
- Effective interpersonal and communication skills, both verbal and written.
- Ability to maintain an accurate and complete record keeping system.
- Ability to exercise sound judgment and discretion in handling confidential information.
- Ability to understand and apply the rules, policies, procedures, specifications, standards, and guidelines relating to the operations and business of the unit.
The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.
Pre-Offer Process
A criminal history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."
Recommended candidates must successfully complete pre-employment screening which includes:
- Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppcabuser-registry
- Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
- National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks
Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.
Education and license/certification information provided the selected candidate(s) is subject to the Massachusetts Public Records law and may be published on the Commonwealth's website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link, and complete the Reasonable Accommodation Online Request Form.
For questions, please contact the Executive Office of Health and Human Services Office of Human Resources at 1-800-510-4122 and select option #4
First consideration will be given to those applicants that apply within the first 14 days.
Office Support Specialist I:
Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:
Substitutions:
I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.
II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.
Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Educational substitutions will only be permitted for a maximum of two years of the required experience.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.
