Office Support Specialist I

Taunton State Hospital is seeking a qualified candidate to work as an Office Support Specialist I supporting the Clinical Services Department. This position provides administrative support services that include typing, filing, and preparing specific reports and documents; and creates, enters, and maintains databases and reporting of data, processing of departmental paperwork and regulatory information for the management of the hospital.

Please note: This position is 37.5 hours from 8:30 a.m. to 4:30 p.m. Days off are Saturday and Sunday.

Duties and Responsibilities (these are a general summary and not all inclusive):

• Provides oversight to Active Treatment databases, maintaining and updating on a weekly basis.
• Distributes Active Treatment data upon request to the relevant individuals and committees.
• Provides Office Support to Clinical Departmental meetings.
• Maintains reports for the Clinical Departments.
• Takes minutes for assigned committees in addition to filling in as back-up as needed.
• Aids the Clinical Departments student training programs by communicating with interested parties, maintaining the training programs records, scheduling of interviews and orientation, and other related training program needs.
• Collaborates regarding the pre-admission process.
• Receives admission packets, prints and replies received and sends to involved parties for informational purposes.
• Enter all information into Mental Health Information System (MHIS) and QUEST.
• Completes face sheet for admission packet, sends out a notification via email, and hand-delivers the packet to the department manager.
• Collects, tracks, and maintains Performance Improvement data for the Clinical Departments.
• To ensure effective communication and operation completes the following as needed: Receives incoming calls, ensures messages are received in a timely way; responsible for twice daily distribution of mail; copying, ordering supplies and inventory.
• Supports quality assurance projects throughout the Clinical Departments, assisting in assembling resources, aiding in tracking progress, and making adjustments to improve outcomes.
• Connects staff to relevant staff and resources.
• Distributes department-specific protocols to department staff and facilitates sign-off on said protocols.
• Updates, maintains, and distributes all Clinical Departments Joint Commission related documents in preparation for accreditation.
• Provides support by creating, collecting, entering, calculating, and reporting data.
• Adapts materials and resources to make them more presentable for patients and staff.
• Enter admissions into the DMH Admission Referral Tracking (DART)
• Completes all mandatory staff development classes as required.
• Performs related duties as assigned.

About Taunton State Hospital

Taunton State Hospital (TSH) operated by the Department of Mental Health (DMH) is a 45-bed inpatient facility that provides continuing care inpatient services to adults with major mental illnesses. The hospital is a leader in the successful integration of the Principles of Recovery and a rehabilitation philosophy into the treatment model and a part of the Southeast Area which works closely with the inpatient treatment teams to facilitate patients’ discharge back to the community.

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

For questions regarding this requisition, please contact Executive Office of Health and Human Services Human Resources at (508) 977-3263.

First consideration will be given to those applicants that apply within the first 14 days.
Office Support Specialist I:
Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:
Substitutions:
I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.
II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.
Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Educational substitutions will only be permitted for a maximum of two years of the required experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.