We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the
- When you join theODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
- Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
- Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, andcompetitive benefits packagesincluding health, dental, vision and much more!
- About the program:Click hereto learn more about Aging and People with Disabilities.
- Regular attendance is an essential function required to meet the demands of this job and to provide necessary services. Employee is required to do the following:
- Front Desk Coverage including greeting walk-in traffic, logging in their information, answering questions and giving resources, and contacting the appropriate staff for consumers.
- Entering consumers information (application registration) into the Oregon Eligibility (ONE) program.
- Creating face to face appointments and phone appointments into the ONE eligibility program.
- EBT Card Issuing and Tracking following written processes.
- Scanning files to the ONE program for eligibility purposes.
- Cancelled Checks – logging checks, notifying the appropriate worker, narrating actions, and locking check in safe per written office procedure.
- Process Incoming Mail- follow internal written processes for the proper handling and distribution of mail.
- Meeting Minutes when assigned – typing minutes and attendance, submitting to supervisor for approval, then saving to the local network drive depending on the type of meeting.
- Reports (Run & Track) – sending end of the month clerical and HSS3 contact statistics to the manager and saving to the local drive. Also includes creating the log to gather information for a new year.
- Voter Registration – send voter registration information to the proper channels and keeping statistics as outlined in the National Voters Registration written process.
- Telephone Systems & Issues – setting up voicemail boxes, unlocking phones when needed, assisting with user issues.
- Receive Home Care Worker applications, review for completeness and send to the Home Care Worker Clerk.
- Process Homecare worker time through the provider time capture program.
- Scanning files to EDMS (Electronic Data Management System) Following written processes.
- Hearing Requests – scan all given materials to the appropriate entity as requested by a worker.
- Scheduling preventive maintenance on the vehicle fleet.
- Two years of general clerical experience;one year of which included typing, word processing, or other experience generating documents.
- An associate degree in any field.
- An equivalent combination of education and experience.
ESSENTIAL ATTRIBUTES (EA’s):
- Experience providing good customer service, both on the phone and in person.
- Experience providing appropriate oral and written communication.
- Experience proficiently using a variety of information technology.
- Experience using excellent time management, working well in a team and experience defusing situations.
- Clearly describe how you meet the minimum qualifications (MQ’s) and essential attributes (EA’s) within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.
- Please upload a resume or complete the Workday history profile. Your work history profile and/or resume are the perfect opportunity to highlight your interest in the position and showcase your skills and experience that make you the best candidate for the position. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
- Current State of Oregon employees: Apply via your employee Workday account.
- If you are not a current State of Oregon employee: view thisapplication instructional video.
- After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
- Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
- A valid driver’s license and acceptable driving record may be required if driving is a duty of this position.
- This position is represented by the Union (SEIU).
- This recruitment may be used to fill future vacancies.
- Have questions about Workday, and want some tips on understanding the state application process? Check out ourOregon job opportunitiespage.
- If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contactADA.DHS@dhsoha.state.or.us.
- For questions about the job duties or application process, please contactJENNIFER.M.MOISA@odhs.oregon.gov. Please be sure to include the job requisition number within the email.