Address
Form of work
SalaryInitial Posting Date:
03/29/2024 Application Deadline:
04/21/2024 Agency:
Department of Human Services Salary Range:
$3,006.00 - $4,338.00 Position Type:
Employee Position Title:
Child Abuse Hotline Business Support (Office Specialist 2) - In Office! Job Description:
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the
Equity North Star
as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply. Do you embrace cultural and ethnic differences? Do you have a knack for the details? Would you enjoy working with a diverse team that is dedicated to serving children, families and communities? If so, we’d love to hear from you!
We are looking to fill multiple positions from this recruitment so don’t delay, apply today!
The salary range for this position will be adjusted on April 1, 2024, which will impact the minimum salary for this classification. The new salary range on April 1, 2024 will be $3,218.00-$4,338 monthly.
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
- When you join theODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
- Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
- We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. TheEquity North Starhas four points that explain the agency's goals related to equity, inclusion, and racial justice.
- We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, andcompetitive benefits packagesincluding health, dental, vision and much more!
- If you have federal student loan debt or are thinking of going back to school, then you might benefit from theStudent Loan Forgiveness Program. If you make 120 qualifying payments on your student loan while working full-time for a qualifying employer, your student loan debt may be forgiven.
What you need to qualify
Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents, or;
An associate degree in any field, or:
An equivalent combination of education and experience.
Essential attributes
- Demonstrated ability to communicate effectively with the public, service providers, and clients in person, over the telephone and in writing respecting cultural and ethnic differences.
- Experience working with an equitable and trauma-informed approach.
- Experience in Microsoft Word and Excel, typing, and/or other database software program to file, organize, and retrieve data.
- Experience consistently going beyond to exceed customer expectations.
- Experience conducting work that requires attention to detail.
Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.
Your duties at a glance
As an employee working within the
Child Welfare Program
, you will have an opportunity to make a meaningful difference in the lives of Oregon’s most vulnerable children and families. Your dedication will help us achieve the Child Welfare Vision for Transformation
that will support children and young adults to be safer, healthier, experience less trauma and achieve a greater well-being. About the Oregon Child Abuse Hotline (ORCAH)
At the Oregon Child Abuse Hotline, our mission is clear: to receive reports of Child Abuse 24/7, 365 day a year, providing excellent customer service with equitable and consistent decision-making to ensure the safety of Oregon’s Children. We take this responsibility seriously, knowing that our actions directly impact the lives of vulnerable children and families.
We are the first line of response, diligently receiving and analyzing reports of Child Abuse. Our commitment to excellence drives us to provide compassionate support to callers while making informed decisions that prioritize the well-being of Oregon’s children. We believe in community engagement, and actively collaborate with families, mandatory reporters, local organizations, and concerned citizens. Our vision is to respond to reports of Child Abuse transparently, ensuring that children and youth have the intervention they need and remain safely within their own communities and families when possible.
If you’re passionate about safeguarding children and want to contribute to a vital cause, consider joining our team at the Oregon Child Abuse Hotline. Your dedication can make a lasting impact on the safety and lives of vulnerable youth. Join us in making a difference.
As a Business Support (Office Specialist 2), you will:
- Work with a dynamic and dedicated group of Child Welfare employees.
- Complete referrals to appropriate parties (law enforcement, tribal, screeners, and supervisors)
- Filter email boxes to track tasks.
- Process LEDS (Law Enforcement Database System) requests.
- Request police reports.
- Answer the ORCAH reception line.
- Monitor any incoming fax or mail.
- Have opportunities to acquire and grow new skills, progress your career, and serve Oregonians!
Working conditions
- This position may be eligible for a Hybrid remote working option. The expected schedule at the central worksite will not be the same each week/month as they will be scheduled based on In Office rotation for business need, in person unit meetings, and bi-monthly one on one staffings. NOTE: Working remotely is voluntary and may be terminated at any time by either the employee or employer.
- This position has a 90-day training period. All training is conducted In Office from 9:00 AM – 6:00 PM Monday through Friday. After the training period is complete, your work schedule will be discussed with your manager.
- The employee’s flexibility to this work schedule is considered a condition of employment, with the understanding the hours of work may vary from day to day, week to week, and holidays as work schedules dictate.
- You may receive or be privy to information that can be trauma-inducing.
- You may have stressful situations that require quick decision-making skills. This may be trauma-inducing.
- You will interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions.
- You may have long periods of sitting at a computer.
- You are expected to work competently within the agency’s electronic information system (ORKIDS), proficient with Outlook, and Microsoft programs.
How to apply
Your work history profile, cover letter (optional), and resume are the perfect opportunity to highlight your interest in the position and showcase your skills and experience that make you the best candidate for the position.
- Please upload a resume or complete the Workday history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
- A cover letter is not required for this application. However, you may attach one if you wish.
This may help the manager understand better how you possess the essential attributes.
- Current State of Oregon employees: Apply via your employee Workday account.
- If you are not a current State of Oregon employee: view thisapplication instructional video.
- After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
Additional requirements:
- Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Helpful information
- This position is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies.
- Have questions about Workday, and want some tips on understanding the state application process? Check out ourOregon job opportunitiespage.
- If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Rochelle Peters via emailRochelle.m.peters@odhs.oregon.gov. Please be sure to include the job requisition number.
