Address
Form of workWho We Are
At Suvida Healthcare, we realize it takes a community of shared values and purpose to achieve a mission and purpose as meaningful as improving lives. We are a multi-disciplinary primary care program built to address the physical, behavioral, social, and cultural needs of an underserved Medicare-eligible Hispanic senior population. Our mission is to improve the quality of life for Hispanic seniors and those who care for them in neighborhoods across America.
We are cultivating an empathetic and service-centered culture that attracts, engages, values, and rewards talented individuals with shared interests and values positioning us not only as a best-in-class healthcare provider but also as an employer of choice! Will you join us on this mission?
What Makes Us Unique
We are an empowered primary care, clinical operations, and support teams creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall wellbeing of the seniors we serve.
What You'll Do
Position Summary
The Insurance Verification Specialist or Greeter will be an integral part of the Suvida Healthcare team. The Greeter will be the first impression of the center to all patients, family members, and visitors. The Greeter will provide exceptional customer service and ensure all who visit Suvida Healthcare centers are welcomed and properly attended to. The Greeter will work with the center team by answering questions, managing incoming and outgoing calls, ensuring all benefits are verified, and assisting with other clinical clerical tasks.
Responsibilities
Ensures the highest level of customer service possible
Displays respect and concern for all patients
Attends all clinic huddles and clinic monthly meetings
Greets and Welcomes patients to the clinic
Assists patients to the seating area
Assists patients in wheelchair to the seating area
Assists patients with scheduling transportation to and from the clinic
Ensures all insurance benefits are verified and active
Collects any co-pays necessary for patient's visit
Manages phone lines by answering, taking messages, and conducting outbound calls as instructed
Manages patient referrals by processing them and obtaining authorizations
Assists in scheduling appointments for patient's referrals
Updates patient information and making changes to EMR platform
Other Duties as assigned
Education, Experience, Licensure, or Certification Requirements
High School Diploma or GED Equivalent
Bachelor's in Healthcare Administration, Business, or Hospitality preferred
1+ years progressive work experience in the healthcare industry
2+ years of customer service
Bi-lingual-Spanish preferred
Experience managing referrals and authorizations preferred
Experience in Value-based care operations preferred
Experience documenting electronic medical records
Comfortable working independently
How We Work
Our Culture & Core Beliefs
- Earn Trust
- Building Relationships
- Creating Joy
- Doing Right
- Improving Every Day
- Moving Forward
Equal Employment Opportunity (EEO) Policy
Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
