Address
Form of workPosition Title: Office Assistant
Supported by: Human Resource Manager
FLSA Status: Non-Exempt, Full-Time
Our Story:
Food Bank for the Heartland has connected our communities with food, resources, and hope since 1981. The fight against hunger is our ongoing, collaborative effort. We work with individuals, organizations, food manufacturers and distributors, grocery stores, the USDA, and Feeding America to procure food and purchase food to supplement donations. Through the collective power of our leadership, employees, partners, volunteers, and donors, we can reach more communities, serve more people, and address food insecurity more directly and effectively. As new needs arise, we are ready.
Our Philosophy: Every service we provide, program we offer, and decision we make is rooted in our core Mission, Vision, and Values.
Supported by: Human Resource Manager
FLSA Status: Non-Exempt, Full-Time
Our Story:
Food Bank for the Heartland has connected our communities with food, resources, and hope since 1981. The fight against hunger is our ongoing, collaborative effort. We work with individuals, organizations, food manufacturers and distributors, grocery stores, the USDA, and Feeding America to procure food and purchase food to supplement donations. Through the collective power of our leadership, employees, partners, volunteers, and donors, we can reach more communities, serve more people, and address food insecurity more directly and effectively. As new needs arise, we are ready.
Our Philosophy: Every service we provide, program we offer, and decision we make is rooted in our core Mission, Vision, and Values.
In Short:
The Office Assistant’s seat at our table is an impactful opportunity to connect and build relationships within all areas of our organization, including partners, donors, employees, volunteers, contractors, and neighbors. This role provides administrative and clerical support to help eliminate hunger in our communities by handling various tasks, such as answering and directing phone calls, creating a positive and welcoming atmosphere, organizing and running daily administrative operations of the organization, and cultivating an innovative and mission-driven culture.
Your Mission:
- Relationship Building: We value the intentional importance of building and maintaining consistent connections with all our customers, employees, volunteers, donors, partners, neighbors, contractors, and others. That's why a crucial part of your role will involve consistent engagement with everyone around our table. Your customer-centric thinking will significantly shape our culture by focusing on a positive experience and excellent customer service while representing the Food Bank for the Heartland for guests and callers during business hours.
- Visitor Journey Experience: You will be the driving force behind the high-impact strategy for our visitors' experience by creating and overseeing the visitor sign-in/sign-out process, cultivating a positive culture through lobby cleanliness oversight, assisting in the planning and success of FBFH-hosted events, and crafting and managing the visitor experience roadmap with innovative and creative ideas to increase the visitor experience.
- Stakeholder Communication: We believe in effective communication, so you will work closely in various communication channels to consistently keep communication flowing with all stakeholders throughout the organization through incoming and outgoing mail/package management, including donations and hand deliveries. Leverage tools like our automated voice greeting system to manage changes and communicate immediate needs such as holiday and facility closures.
- Collaborate, partner, support, and cultivate relationships with all departments to be a resource for departmental strategies and focus areas, including special projects or events. This includes assisting the SNAP business unit with application mailings, assisting with data integrity projects in the donor management database, and collaborating with the volunteer coordinator to provide innovative customer support for our volunteers.
- Champion positive culture closely with the FBFH Human Resources team to craft an inspirational employee and applicant experience by assisting in HR’s journey with various initiatives (DEI initiative, wellness initiatives, strategical goals) and tasks (employee directory oversight, employee specialized (name badge, business card) ordering, office supply ordering, company vehicle check out process, initiating thank you notes, birthday cards and acknowledgment letters).
- Champion opportunities for process and office management improvements.
- Other duties entrusted within your scope of practice.
Knowledge, Skills, and Abilities:
- Commitment to the FBFH mission and values
- Strong computer and technology skills around Microsoft Office and general technology.
- Effective interpersonal and communication skills focusing on relationship-building, listening, and support.
- Consistent organizational skills with a passion for thriving in a fast-paced, multi-tasking environment.
- Ability to consistently commit to trustworthiness, dependability, and reliability.
Your Story:
- High school diploma or GED required.
- Minimum of two (2) years of relatable experience.
About The Team:
Everyone at Food Bank for the Heartland, from our administrative staff and warehouse employees to our team members working in partnership in the various community locations, shares a common vision: to help eliminate hunger in our service area—one initiative, program, and thoughtful decision at a time. Our culture is committed to welcoming you to our table, supporting your passion and drive, and focusing on diversity, growth, and community involvement.
The Human Resources team at the Food Bank for The Heartland is the team for this role.
Providing an environment to help you succeed.
This role typically works in an office environment and uses computers, telephones, and other office equipment as needed to perform duties. The noise level in the work environment is typical of an office setting. The employee may encounter frequent interruptions throughout the workday.
The work environment characteristics described above represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Everyone at Food Bank for the Heartland, from our administrative staff and warehouse employees to our team members working in partnership in the various community locations, shares a common vision: to help eliminate hunger in our service area—one initiative, program, and thoughtful decision at a time. Our culture is committed to welcoming you to our table, supporting your passion and drive, and focusing on diversity, growth, and community involvement.
The Human Resources team at the Food Bank for The Heartland is the team for this role.
Providing an environment to help you succeed.
This role typically works in an office environment and uses computers, telephones, and other office equipment as needed to perform duties. The noise level in the work environment is typical of an office setting. The employee may encounter frequent interruptions throughout the workday.
The work environment characteristics described above represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
