Network & Systems Administrator II

ABOUT VIAPLUS:
ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high-volume transactions required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all.
We are pioneers in the transportation transaction and mobility industry, with a decade of proven global experience in providing solutions focused on the tolling and transit industries. ViaPlus is headquartered near Dallas, Texas, and maintains offices across the United States, France, India, and Ireland. We are part of the global network of VINCI Concessions, an international player in transport infrastructure with projects in 23 countries. Our vision has evolved to provide a fully automated, end-to-end transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients.
We serve enterprises that require high-volume, real-time transaction processing with the highest levels of accuracy, especially where revenue reconciliation and customer account management are key deliverables to the customer experience. Our flagship back-office system (BOS) enables Mobility-as-a-Service (MaaS) with a “one account” feature that supports multimodal transportation solutions. In a rapidly changing environment, ViaPlus maintains a strong focus on technology and continuous R&D to improve agency efficiencies, reduce operating expenses, and maximize revenue – all while providing exceptional customer service.
Learn more: http://www.viaplus.com
ABOUT VINCI HIGHWAYS
VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operations and mobility services. We design, finance, build and operate highways, bridges, tunnels, urban roads and mobility services on a network of more than 3,360 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and provide drivers with a positive experience.
More information:
https://www.vinci-concessions.com/en/vinci-highways
https://www.linkedin.com/company/vinci-highways/
@VINCIConcess
JOB PROFILE: Network & Systems Administrator II
JOB LOCATION: Anaheim, CA (On-Site)
JOB RESPONSIBILITIES:
The Network & Systems Administrator II is responsible for the effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure in support of operations. This includes the installation of new software releases and system upgrades, evaluation, and installation of patches. The Network & Systems Administrator II monitors and coordinates Help Desk requests providing frontline support for all issues regarding end-user computing.
The Network & Systems Administrator II is expected to follow up on Help Desk requests promptly, escalate issues when needed, and follow up with the customer to promote a high level of customer satisfaction. This position is responsible for the build-out of all end-user desktops and laptops, and for maintaining current corporate standards through repair and upgrade. This includes administering and supporting Active Directory domain and user accounts. The Network & Systems Administrator II is also responsible for the purchasing of all end-user equipment, receiving equipment, inventory control, storage of equipment, and maintaining adequate stock supply. This position maintains warranty contracts and escalates warranty issues. This role performs system backups and recovery. Some after-hours deployments and systems patching are required for this role.  Included in a weekly rotation with the infrastructure team to serve as a primary on-call support contact.
The Network & Systems Administrator II works closely with other members of the IT staff in the implementation of IT projects. As a key member of the IT Team, this person will work to ensure that all mission-critical applications remain secure and highly available for 24x7 access. 
In addition to the following duties, other tasks may be assigned.  The order of the duties listed does not represent the importance and/or percentage of time dedicated to each duty.
 

• Backup Administration, schedule and monitor backups, tests restore data recoveries.
• Proficient with Veeam administration.
• Tracks Veeam and AWS maintenance renewals and data usage.
• Troubleshooting software, hardware, operating systems, and other technology.
• Familiar with cloud technology, AWS, and Azure.
• Performs system checks to make sure they’re operating properly.
• Active Directory, Exchange, and Microsoft Admin Console account creation
• Some travel may be required to support project offices.
• Support Genesys ACD and IVR system
• Administer/maintain Microsoft 365, VMware, and Nimble systems.
• Support and maintain Windows 2011/2019 network and active directory infrastructure.
• Setup, configuration, and maintenance of desktops, laptops, printers, and other end-user equipment,
  by current corporate standards.
• Installation and configuration of end-user software by current corporate standards.
• Maintenance of hardware and software standards through updates, upgrades, repairs, and installation
  of patches and fixes.
• Monitor and coordinate Help Desk requests and troubleshoot, analyze, and resolve issues in a timely
  manner. Communicate with customers at all stages during the problem-resolution cycle. Escalate issues to the next level when needed.
• Process purchasing requests by accessing requirements, communicating with vendors, determining
  pricing, and preparing PO requisitions.
• Receives equipment, checks packing slips and verifies accuracy, follows up on incorrect orders, and
  maintains inventory.
• Maintains equipment warranty contracts and escalates warranty issues with the vendor.
• Ability to work with various stakeholders as it pertains to projects and technology.
• Project management skillset, able to manage multiple projects.
• Acts as an escalation for Systems Administrator I.
• Identify needs and recommend changes to improve service levels to the customer, recommend changes when needed to policies and procedures that relate to the integration of desktops and  
  related software.
• Create and maintain workstation images, using software such as Ghost (or other similar software).
• Proficient with Dameware and other RDP solutions.
• Maintain up-to-date anti-virus software and signatures on all desktops and laptops.
• Perform periodic system checks including but limited to physical/logical security assessments, maintenance of UPS/generator/HVAC/fire suppression hardware, and disaster recovery activities.
• Perform other related duties as required.
• Analyze vulnerability assessments and ensure all machines/devices connected to the network are remediated.
• Maintain VPN users and remote access protocols and devices.
• Experience working in a data center.
• Familiarity with network switches, routers, and WAN/LAN topologies.
• Ability to learn and work with access control systems and badge readers.
• Work with and maintain vendor relationships.
• Familiarity with the NIST cybersecurity framework, ISO/IEC 27001 standard, and other security protocols.

QUALIFICATIONS:

• Good understanding of networking concepts in a Windows Enterprise 2019 R2 server environment.
• Experience in setup and configuration of desktops and laptops, using Microsoft Windows 2011
  Professional.
• Experience in installation and support of office productivity software such as Microsoft Office.
• Ability to work with minimal direction in a fast-paced/high-pressure environment.
• Ability to prioritize tasks and directly support the department managers.
• Good troubleshooting and error isolation skills.
• A+/Network+ certification is a plus.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Must be able to interact and communicate with individuals at all levels of the organization.

EDUCATION & EXPERIENCE:

• A minimum of three (3) years of experience in the field is required.
• Bachelor's Degree in Computer Science or equivalent preferred.
• Microsoft-related certification MCSE or MCITP preferred.

SUPERVISORY RESPONSIBILITIES
N/A
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.
 

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