Network Systems Administrator

Network System Administrator

Location: On-site in San Francisco, CA

Evolver is seeking a Network Systems Administrator

The Network Systems Administrator will provide onsite support (3-5 days) to the Executive Staff and Investment employees of the company. This position will be responsible for end-to-end troubleshooting of end user application and system issues. It requires a broad knowledge of applications and IT systems with a foundation in networking, packet analysis, and troubleshooting with logs. Customer service and communications skills are required to work with both end users and well as level 3 IT engineering staff.

Responsibilities:

• Work closely with a colleague in a paired arrangement for support of Executive and Investment staff.
• Provide strong analytical and technical skills to systematically resolve issues related to workstations, virtual machines, laptops, mobile devices.
• Identify possible causes of issues, develop a troubleshooting plan, diagram systems and scenarios, gather and analyze results, adjust plan, accordingly, provide written updates, resolve incidents, and work with IT for solutioning for problem.
• Identify and collaborate on needed instrumentation, testing, and other environments to enable fast fault isolation, identification, and incident resolution.
• Provide end-to-end support to resolve issues with authentication, certificates, Active Directory group policies, Networking issues, packet capture, application/system log aggregation, and more.
• Persistence and ownership in working with Level 3 engineering staff and vendors to resolve complex difficult to solve performance issues.
• Continuously improve reliability, availability, and performance for optimal end user experience.
• Work effectively independently as well as collaboratively with a local or remote team.
• Understand and communicate the urgency of all issues as appropriate.
• Document issues/problems and solutions for both IT team members and end users.
• Adhere to IT processes, escalation, change management, etc.
• Be available as on-call support as needed.

Basic Qualifications

• 5 years network operations or network engineering experience including Wi-Fi and VPN, Firewalls, and Proxies.
• 5 years relevant technical and functional experience in a Windows desktop and server-based environment.
• 5 years of experience supporting Windows workstations and laptops.
• 5 years of experience providing technical support and demonstrating career growth.
• 2 years of technical lead experience.
• 2 years of experience in customer-facing positions and regular exposure to executive level employees.
• 2 years of experience providing “White Glove” support.
• Bachelor’s degree in a relevant field required. Will consider years of experience and/or certifications in lieu of degree.

Preferred Qualifications

• Strong fundamental understanding of multiple IT technical domains.
• Strong Knowledge of troubleshooting and diagnostic tools logging, and packet or application flow analysis.
• Strong knowledge of AD/Windows Server infrastructure support.
• Strong hands-on experience on desktops/laptops
• Bachelor’s degree in a relevant field required. Will consider years of experience and/or certifications in lieu of degree.
• Strong documentation and communication skills.
• Financial Industry experience is preferred and a big plus
• Strong diagnostic and troubleshooting skills to restore immediate use of systems.
• Packet analysis – Wireshark or similar tools
• Experience analyzing logs and working with vendors on issues
• Working knowledge of video conferencing technologies such as Webex, Zoom and Microsoft Teams.
• Experience with financial applications i.e., Bloomberg, FactSet, Eze, Charles River, a plus.
• Strong familiarity with desktop security products.
• Strong understanding of Active Directory Administration.
• Strong understanding of virtual desktops using vSphere, Horizon Client.
• Support for Lenovo Desktops & Laptops, MSFT Surface, iPhones, iPads.
• Microsoft Configuration Manager (formerly SCCM), and Microsoft Endpoint Management.
• Experience with MDM systems such as Microsoft Intune.
• Experience with MFA such as RSA and MS Authenticator.
• Functional knowledge of one or more IT infrastructure fundamentals (e.g. basic networking skills, server, email, SSO, mobile devices, and identity and access).
• Experience with Cloud
• “Jack of all Trades” experience at a smaller company
• System administrator level of knowledge of common IT systems (Networking, servers, etc.)
• Experience leading IT projects with multiple departments both in IT and outside of IT