Title:Account ManagerDepartment: Customer ServicesJob Location: Washington, DC (hybrid)Reports To: Manager, Account ManagementSupervisory Role: NoFLSA Status: Non-Exempt

Position Summary:

The Account Manager, as part of the Account Management team in the Customer Services department, handles the routine processing of incoming registrations and supplemental documents, as well as recurring administrative tasks for which the team is responsible. This involves creating new accounts and making updates to existing accounts while providing excellent customer service to clients. The Account Manager is expected to accomplish these duties in an efficient and accurate manner to provide clients with timely service and maximized pay-through rates.

Essential Functions:

• Evaluate and process new registrations by creating new accounts
• Update existing accounts by processing supplemental documents/tasks
• Provide excellent customer service via email and phone
• Meet minimum production and quality standards
• Conduct document completion or clarification outreach to clients
• Work on special projects (as needed)

Required Knowledge, Skills, Abilities (KSAs):

• Proficiency in Microsoft Office Suite (Excel, Outlook)
• Salesforce and/or database experience is a plus
• Excellent written and oral communication skills
• Excellent organizational skills and attention to detail
• Proven capacity to work independently, think critically, multi-task, and report progress under tight deadlines
• Customer Service experience and/or knowledge of music genres is a plus

Required Education, Certifications/ Licenses, Related Experience:

• Post-secondary education or certification is a plus

ADA Specifications:

• This position requires the ability to remain in a stationary position all of the time
• The person in this position may need to move about the corporate office less than half the time
• This position operates office equipment that requires the constant use of hands/fingers/wrists (ex: typing) all of the time
• This position requires the ability to spend all of the time viewing computer monitors

Travel Requirements:

• If hired remote, this person is expected to travel to the Washington DC corporate office as needed (3-4 times per year minimum).