Medical Receptionist

Addictions Recovery Center, Inc. (ARC) is committed to the health and wellbeing of our staff. To meet this promise, we have implemented a maximum four-day workweek for the entire ARC team.

With this new schedule, most employees will work no more than 32 hours a week, and no employee will work more than 36 hours per week. Combined with our above market wages and robust benefits, this will ensure that everyone on staff is able to maintain a healthy work and life balance.

Addictions Recovery Center, Inc (ARC) in Medford, Oregon is a behavioral health agency providing a trauma-informed, comprehensive continuum of substance use and co-occurring mental health disorder treatment services in Southern Oregon. We are currently seeking a full-time Receptionist to collaborate with our dynamic multi-disciplinary treatment teams and contribute to enhancing the well-being of individuals as they learn to manage their substance use disorder and build healthy and self-sufficient lives.

ARC Receptionist plays a vital role in creating a welcoming and supportive environment for individuals seeking to recover from addiction. They are well-organized, computer-proficient, detail-oriented individuals with exceptional client service skills and a trauma-informed approach. ARC Receptionists foster trust and alleviate stress by helping clients navigate the early processes of engaging in treatment, which can be a key source of support towards their success.

Duties will include but not be limited to:

• Providing exceptional customer service as the initial point of contact for existing and potential clients and the public
• Scheduling appointments and managing calendars for multiple treatment teams
• Answering multiple phone lines, offering information, routing calls, and accurately recording detailed messages
• Collaborating with multi-disciplinary treatment teams to ensure efficient communication and coordination of services
• Maintaining client records and ensuring confidentiality of sensitive information
• Accurately maintaining multiple computer data base systems
• Providing general office clerical support
• Providing backup for multiple phone lines, answering questions, routing calls, and taking accurate and detailed messages

This position is generally scheduled Monday through Thursday or Tuesday through Friday, 8:00 am to 5:00 pm.

ARC is an anti-harassment and anti-racism agency. The successful candidate will be responsible for creating and maintaining a professional, safe, and welcoming environment for all staff and clients.

Education, Credentials and Skills should include:

• Front-desk reception experience in addictions treatment, medical or other human services environment, preferred
• High computer proficiency and ability to navigate data-base systems, ability to generate multiple reports, and MS Office products
• Advanced communication skills and ability to listen for clarity and understanding and respond accordingly
• Understanding of and compliance with HIPAA and 42 CFR PART II
• Excellent organizational skills of workload and office activities

Compensation and benefits include:

• Most ARC employees are scheduled four-days a week to support their ability to maintain a healthy work and life balance; medical and sobering positions are scheduled to work three days a week
• Starting wage for a Receptionist ranging from $21.75 to $25.01 hourly, depending on credentials, skills, and experience
• Three (3) to six (6) weeks of Vacation accrued per year, based upon years of service
• Sick time is accrued for all employees based on regularly scheduled hours
• Ten (10) Paid Holidays each year: New Year’s, MLK Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Christmas Day.

Additional benefits include:

• Medical and Dental Health Coverage and a minimum $50,000 Basic Life & AD/D with no premium cost for employee coverage
• $6,000 per year Deductible Health Reimbursement Account (HRA)
• Additional Voluntary Benefits including Vision Coverage, Critical Illness & Accident Coverage, Guarantee Issue Supplemental Life Insurance at group premium rates, and Pet Insurance Discount
• Flexible Spending Account (FSA)
• 401k Retirement Plan with Employer Match and immediate vesting
• Assistance with work-related licensure/certification fees
• Employee Assistance Program (EAP)
• Reduced cost Mercy Flights ambulance household membership
• Qualified Employer for Public Service Student Loan Forgiveness and HRSA SUD Student Loan Repayment.

Addictions Recovery Center, Inc. is committed to providing a safe and healthy environment for our staff and clients by maintaining a drug-free workplace. Applicants must be able to pass a criminal background check and pre-employment drug screen, including a screening for medical and recreational marijuana. All inquiries are confidential. Open until filled.

Please submit a complete resume and cover letter that briefly shares how you are qualified and why you are applying for this position. To apply online, fill out the form and attach a resume below. You may also submit your cover letter and resume by emailing HumanResources@AddictionsRecovery.org.

Don’t miss out on this opportunity – apply today!

Addictions Recovery Center, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

LGBTQIA+ applicants are encouraged to apply.

Job Type: Full-time

Pay: $21.75 - $25.01 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Outpatient

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person