Address
Form of workNorth Bend Medical Center
Job Posting
JOB TITLE: Receptionist – Physical Therapy
REPORTS TO:Physical Therapy Manager
HOURS: Full-time, Monday – Friday, 8:00 am-5:00 pm
North Bend Medical Center is currently hiring a Physical Therapy Receptionist. Located in Coos Bay Oregon along the beautiful Southern Oregon coast. North Bend Medical Center hosts over 100+ providers in a variety of specialties and 400+ employees.
North Bend Medical Center is dedicated to providing opportunities for careers and making a difference in people’s lives with a strong desire to help others. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and LGBTQIA+ community members. The strength of our agency lies in the diversity of our workforce and the perspectives our employees bring to their work at NBMC.
We are committed to offering:
- Competitive wages
- Excellent medical, dental and vision insurance options
- Generous paid time off
- 401k + company contributions
- Team-oriented atmosphere that values each of our employees as individuals and their work-life balance.
Position Summary:
To provide assistance to Therapists and Therapist Assistants with patient scheduling, checking patients, referrals etc. Prioritize and conduct office tasks.
Principle Responsibilities:
- Receive referrals, prioritize, schedule patients appropriately in therapists’ schedules.
- Communicate with referral sources/providers regarding referrals and patients.
- Obtain authorization from patient’s insurance provider prior to appointment.
- Monitor authorizations for Advanced Health/OMAP, Workman’s Compensation, Motor Vehicle Accidents, private insurance, etc.
- Greet and check in patients for their appointment, prepare required documents and review explanation of benefits.
- Make copies as requested by therapists.
- Track need and order supplies as needed.
- Mail and record Patient Satisfaction Surveys
- Answer phones, take messages and assist with patients at front desk.
- Is punctual for shift. Clock’s in and out correctly, obtaining prior approval for overtime and schedule changes from supervisor. Observes policies regarding break/meals, time off and calling in sick.
- Listens to and acknowledges the concerns of patients and co-workers. Communicates effectively with patients and co-workers exchanging information. Treats all patients with respect. Does not breach patient confidentiality.
- All employees have a responsibility to comply with our organization’s policies and procedures, and the code of conduct.
Other Responsibilities:
- Perform other tasks as assigned.
Qualifications:
- High School graduate or equivalent
- Excellent communication, interpersonal and customer service skills
- Ability to stand on feet for extended periods of time, including bending, kneeling.
- Ability to maintain strict confidence regarding patients and their care.
- Ability to multi-task, working effectively amid frequent interruptions and prioritize workload.
- Ability to work closely with all departments and staff members, receive constructive criticism and adjust accordingly.
- Computer skills
- Professional appearance
- Regular attendance.
- Positive attitude.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies.
Teamwork: Contributes to build a positive team spirit; Provides support to other team members. Coachable and willing/excited to learn new things.
Computer Skills: Strong knowledge of computer systems; Comfortable learning new computer systems; Able to use digital telephone.
Organization: Prioritize and plans work activities; Uses time efficiently.
Confidentiality: Able to maintain strict confidentiality.
Oral and Written Communication: Ability to read, write legibly and follow verbal instruction. Able to speak and write in English.
Professionalism: Approach others in a tactful manner; Reacts well under pressure; Treats others with respect; Accepts responsibility for own actions; Follows through on commitments; Dresses appropriately and maintains professional appearance.
Quality: Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
Safety & Security: Adheres to department and clinic safety rules. Identifies and reports potentially unsafe conditions. Uses equipment and materials properly.
Attendance/Punctuality: Consistently at work and on time; Ready to work at beginning of shift.
Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Meets commitments and completes assigned work in a timely manner; Follows policies and procedures. Able to work independently.
Behavior: The impact of how an employee’s behavior affects other members of a work team is critical to the overall success or failure of the individual team.
Interpersonal Skills: In this position the employee is required to work with patients and team members. Maintaining a kind and positive attitude is essential for this position. This position requires working with a diverse group of individuals. Employees in this position may encounter stressful situations where a professional attitude will be required. Multi-tasking is essential as frequent interruptions are common.
Physical Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing this job the employee is required to sit, use hands to handle objects or feel, talk, or hear. The employee is frequently required to reach with hands and arms. The employee is required to stand, walk, stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Working Conditions: The noise level in this work environment is usually moderate. In this position the employee will work under fluorescent lights and frequently look at a computer screen. In this position the temperature is usually mild, with some fluctuations in cool or warm temperatures.
