Medical Receptionist

About Us

Lloyd Neil, one of the first licensed opticians in Washington State, opened Suburban Opticians in 1971. Still family-owned and operated, Suburban Opticians has grown into a premier optical store specializing in a superior level of eye care, uncompromising service, tremendous selection of distinctive eyewear, and exceptional professional expertise – all centered on our clients' care, comfort, and style.

Suburban Opticians is seeking a dynamic and customer-focused Medical Receptionist to join our team. As the first point of contact for our customers, you will play a crucial role in creating a welcoming and positive experience for everyone who enters our store. The ideal candidate will have exceptional customer service skills, a keen attention to detail, and the ability to multitask in a fast-paced environment. In addition, you will be a self-starter with a positive attitude, great communication skills, and who is energetic, friendly, and likes to laugh.

Key Responsibilities

• Open & close office according to office procedures/protocol
• Greet customers as they enter the store and direct them to the appropriate areas
• Check in patients, obtain pertinent demographic, and insurance information
• Verify insurance coverage and process payments
• Enter personal health information and financial information into practice management system with a high rate of accuracy; comply with federal and local laws to ensure patient confidentiality and privacy
• Answer multi-line phone system and respond to customer inquiries promptly
• Schedule, reschedule, confirm, and cancel appointments as necessary
• Maintain a clean and organized store environment
• General office duties, such as sorting the office mail, scanning documents, filing, and E-faxes
• Collaborate with other staff members to ensure a seamless customer experience
• Maintain operations by following policies and procedures; reporting needed changes
• Contribute to the success of the organization by meeting organizational competency expectations and core values (respect, integrity, excellence, collaboration and kindness), continuously learning, and by performing other duties as needed or assigned

Qualifications:

The qualifications listed below are representative of the knowledge, skills, and/or ability needed to perform this job successfully.

• High school diploma or GED equivalent
• Three+ years of experience in customer service or in a medical office
• Excellent organizational skills, multitasking, and time management skills with the ability to prioritize tasks
• Must be able to work well independently and as a team member
• Must enjoy interacting with customers on the phone and in-person while projecting a kind, helpful, and courteous demeanor
• Excellent written and verbal communication skills necessary for the professional work environment
• Proficiency with Microsoft Office, including Outlook, Word, and Excel software, emailing and typing skills
• Knowledge of optical terminology and products a plus but not required
• Valid Driver's License required

Generous benefits package includes competitive hourly pay range of $18.00 to $21.00 per hour, employer matching retirement, healthcare reimbursement, paid holidays, vacation and sick days. Plus, employee discount for eyewear.

Expected hours for this position are 24-32 hours per week and includes rotating Saturdays. Our hours of operation are Monday through Friday from 9AM to 6PM and Saturdays 9AM to 4PM.

If you are a customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity!

To apply, submit your resume and please include three references -two professional and one personal. No family member references please. Family always thinks you are the best!

Job Type: Part-time

Pay: $18.00 - $21.00 per hour

Expected hours: 24 – 32 per week

Benefits:

• 401(k) matching
• Employee discount
• Paid time off
• Professional development assistance

Healthcare setting:

• Private practice

Medical specialties:

• Ophthalmology

Schedule:

• 8 hour shift
• Day shift

Work Location: In person